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Revenue Operations Specialist (Contract)

Signifyd

Signifyd

Operations
Remote
Posted on Friday, January 19, 2024

We are looking for a detailed-oriented individual to support Sales operations, which includes managing data integrity/hygiene, taking proactive measures against inefficient processes, enforcing Rules of Engagements, assisting in lead routing, and supporting day-to-day tasks within the Revenue Operations (RevOps) team. This position will work across the GTM (Go-To-Market) teams (e.g. Sales, CS, Marketing, Business Development, etc.), with exposure to other cross-functional teams (e.g. Legal). This role offers potential opportunities for advancement and development, and high-performing individuals may be considered for full-time employment based on their performance and alignment with the company’s goals and needs. This is a contract position.

What you’ll do:

  • Be responsible for closing out deals for new business, upsells, and renewals in our CRM system (Salesforce.com).
  • Review and execute requests for account assignment requests, segment/territory changes, and opportunity-related inquiries.
  • Help facilitate general Rules of Engagements across all account/lead/opportunity management.
  • Assist in lead management when appropriate (e.g. manual lead routing or lead hygiene)
  • Monitor and take proactive measures against data hygiene and inefficient processes (e.g. closed won opportunities with no billing address, accounts owned by inactive employees, etc.)
  • Own the RevOps process for Onboarding/De-boarding GTM employees in JIRA. This involves coordinating with various stakeholders to ensure a smooth onboarding/deboarding process.
  • Pull basic reports in SFDC (i.e. bookings, account and opportunity ownership, activities, etc.) to help with related operational tasks.
  • Assist in adhoc tickets and projects – specifically focused on tasks that touch upon data hygiene, data validation, data enrichment, and data preparation/transformation.

Qualifications:

  • Minimum of 1 year using Salesforce.com (SFDC) and a power user of Salesforce Lightning. (Required)
  • Experienced with Google Sheets and Excel, with beginner-level knowledge on formulas, functions, and shortcuts (e.g. VLOOKUP, basic mathematical functions, IF statements, data manipulation, sorting/filtering, etc.). (Required)
  • At least 1 year of experience using data tools/applications like Dataloader.io to mass update, create, and delete records in SFDC.
  • Comfortable with Google Suites applications like Gmail, Google Calendar, and Google Drive
  • Previous experience using a project/task management system (i.e. Jira, Monday.com, Wrike). Ability to create tickets, update ticket status, respond to comments, add/link child tickets, and usage of other basic features.
  • Previous experience using a project documentation tool (e.g. Confluence). Ability to create Confluence pages, edit and navigate effectively through the RevOps Confluence space.
  • Familiar with sales intelligence tools like ZoomInfo, EtailInsights, Similarweb, LinkedIn, etc., and the ability to search for records and pinpoint necessary data.
  • Strong attention to detail, especially in identifying data inconsistencies and errors.
  • Strong documentation and communication skills (both written and verbal).
  • Strong bias towards problem solving, execution of work, and learning.
  • A resourceful self-starter that can work independently with minimal supervision.
  • Ability to work cross functionally between departments and sales functions to quickly gather alignment and consensus.

#LI-Remote

Compensation: $25.00 - $33.00 per hour

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.