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IT Support Analyst

True Anomaly

True Anomaly

This job is no longer accepting applications

See open jobs at True Anomaly.
IT, Customer Service
Denver, CO, USA · Colorado Springs, CO, USA
Posted on Monday, December 11, 2023

A new space race has begun. True Anomaly seeks those with the talent and ambition to build innovative technology that solves the next generation of engineering, manufacturing, and operational challenges for space security and sustainability.

OUR MISSION

The peaceful use of space is essential for continued prosperity on Earth—from communications and finance to navigation and logistics. True Anomaly builds innovative technology at the intersection of spacecraft, software, and AI to enhance the capabilities of the U.S., its allies, and commercial partners. We safeguard global security by ensuring space access and sustainability for all.

OUR VALUES

  • Be the offset. We create asymmetric advantages with creativity and ingenuity
  • What would it take? We challenge assumptions to deliver ambitious results
  • It’s the people. Our team is our competitive advantage and we are better together

YOUR MISSION

We are seeking an experienced IT Support Analyst to join our growing team. The Senior IT Support Analyst will be responsible for providing technical support to employees, as well as maintaining and troubleshooting computer systems, networks, and hardware. This role requires excellent problem-solving skills, attention to detail, and the ability to work well under pressure.

RESPONSIBILITIES

  • Provide technical support to employees via phone, email, remote tooling (teams/BigFix) and in-person
  • Troubleshoot and resolve technical issues related to computer systems, networks, and hardware.
  • Install, configure, and maintain computer systems, networks, and hardware.
  • Maintain accurate documentation of technical support requests and resolutions.
  • Monitor and maintain system performance and security.
  • Stay up to date with the latest technology and best practices in the field.
  • Assist with the deployment and maintenance of new hardware and software.
  • Collaborate with other IT team members to ensure timely resolution of technical issues.
  • Automate everyday tasks using advanced scripts, power automate, or logic apps.
  • Participate in demanding on-call rotations to provide IT/Technical support 24/7.

QUALIFICATIONS

  • Bachelor’s Degree OR combination of experience and industry leading certifications (Network+, Security+, Microsoft Certifications)
  • Minimum 7+ years of experience in IT support or end-user desktop support role at Tier 2
  • Strong knowledge of computer systems, networks, and hardware
  • Excellent troubleshooting and problem-solving skills
  • Proficient in Bash/Shell scripting
  • Demonstrated proficiency with Windows and Mac OS
  • Demonstrated proficiency with MDM tools (Such as: Intune, JAMF, BigFix)
  • Experience with remote support tools and technologies
  • Experience with cloud-based technologies and services (e.g., Azure)
  • Developing recommendations for procedures to prevent problems.
  • Ensures ongoing usability of client computers, peripheral equipment, audio/visual systems, and software within established Information Systems standards and guidelines (i.e., desktops, laptops, MAC’s, printers, copier, etc.).
  • Delivers consistent, reliable service. Ensure users’ needs are being met for every request/incident that is processed.
  • Experience with Cisco networking equipment
  • Experience with Automations of basic tasks using Bash/Shell/Python scripts

COMPENSATION

  • Base Salary: $75,000 - $90,000
  • Equity
  • Benefits including Health, Dental, Vision, HRA/HSA options, PTO and paid holidays, 401K, Parental Leave

ADDITIONAL REQUIREMENTS

  • Work Location: this role will be fully onsite at our Centennial, CO or Colorado Springs office.
  • Work Schedule:
    • We observe a hybrid work schedule when possible.
    • This position requires the ability to respond to critical tickets/incidents outside of regular working hours. The role includes participation in a 24/7 on-call rotation to support the mission.
  • Work environment is in a standard office, working at a desk or in a production factory.
  • Physical demands may include frequent standing, sitting, walking, bending, and lifting or carrying items up to 20lbs.

This position will be open until it is successfully filled. To submit your application, please follow the directions below. #LI-Onsite

To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.

We value diversity of experience, knowledge, backgrounds and perspectives and harness these qualities to create extraordinary impact. True Anomaly is committed to equal employment opportunity regardless of sex, race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, pregnancy, maternity or related condition (including breastfeeding) or any other basis as protected by applicable law. If you have a disability or additional need that requires accommodation, please do not hesitate to let us know.

This job is no longer accepting applications

See open jobs at True Anomaly.