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Director of Product, Retention



Seattle, WA, USA
Posted on Saturday, April 6, 2024
Who we are:
Want to make an impact? Join our pack and come work (and play!) with us.
We believe everyone deserves the unconditional love of a pet—and at Rover, our mission is to make it easier to experience that love. Founded in 2011, the Rover app and website connect dog and cat parents with loving pet sitters and dog walkers in neighborhoods across the US, Canada, and Europe. We empower our community of trusted pet sitters and dog walkers to run their own pet care businesses on Rover with the tools and security of a global company to back them.
Headquartered in Seattle, Washington, we work closely with our teams in Barcelona, San Antonio, Spokane, and remote locations. We’ve got a reputation for being a great place to work, having been named among the 100 Best Companies to Work For in Seattle Business Magazine and Washington’s Best Workplaces in the Puget Sound Business Journal. We're an agile, fast-growing company, and our leadership comes from some of the world's most respected tech companies.
At Rover, our furry coworkers are just as important as our human ones—and we wouldn’t have it any other way. Along with making the joys of pet parenthood more accessible, we’re committed to fostering a diverse, inclusive, and welcoming community of pet people—and that starts with our employees.
What we’re looking for:
We are hiring a Director of Product to join our Marketplace organization. The Marketplace product group is responsible for matching pet parents with care providers and enabling customers on both sides of the market to schedule, deliver, and receive loving pet care through Rover.
We are looking for a business owner who will be accountable for retaining customers on the Rover platform. You will be responsible for features, tools, and programs to enhance the customer experience and value proposition as users book and rebook through Rover. You will own Rover’s end-to-end strategy on customer retention, specifically addressing the challenge of disintermediation in the marketplace. In this critical leadership position, you will have the opportunity to drive broad impact and contribute directly to Rover’s continued growth.
You will directly manage a team of product and program managers, who are responsible for executing the product roadmap and program operations, in collaboration with a dedicated engineering team. In addition to guiding the immediate teams, you will partner with Engineering, Data Science, UX, Operations, Marketing, and other functions to conduct research, advance our product strategy, evolve roadmaps, execute, test, and iterate in order to achieve your goals. You will be responsible for communicating our investment strategy to executives and leaders across the company and ensuring resourcing is sufficient.


  • 8+ years of experience in product management
  • 5+ years experience as both a people manager and leader of product strategy, accountable for material business outcomes
  • You are familiar with the complex dynamics at work in consumer marketplaces
  • You are comfortable using SQL and Excel / Google Sheets for data analysis and metrics to make business decisions and establish measurable goals
  • Experience leading market research (market sizing, survey design, customer interviews, competitive analysis, etc.)
  • Strong communication skills and the ability to explain strategy, goals, and outcomes to leaders and contributors across the organization
  • Deep experience developing web and mobile products and technologies; startup experience preferred
  • Expertise in marketplace monetization preferred

Benefits of Working at Rover

  • Competitive compensation
  • 401k
  • Flexible PTO
  • Competitive benefits package, including medical, dental, and vision insurance
  • Commuter benefits
  • Bring your dog to work (and unlimited puppy time)
  • Doggy benefits, including $1000 toward adopting your first dog
  • Stocked fridges, coffee, soda, and lots of treats (for humans and dogs) and free catered lunches semi-monthly
  • Regular team activities performed in-person and virtually


  • In the greater Seattle area the first-year salary range is $188,330 - $250,479 with a 15% bonus. Additionally, Rover offers benefits to full-time employees.
  • The cash compensation offered for this role will be dependent on the candidate's experience, qualifications, skills, and abilities as demonstrated in the interview and hiring process.
Rover is an equal opportunity employer committed to promoting a diverse, inclusive and inventive environment with the best employees. We’re driven by seeing our people succeed and grow, and we work to ensure everyone contributes to their fullest potential. We consider all qualified applicants without regard to age, race, color, ancestry, national origin, religion, disability, protected veteran status, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable laws, regulations and ordinances.
We are committed to work with you to look for reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.