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Staff UX Researcher



Posted on Saturday, September 16, 2023

We Are

At RelationalAI, we are enabling the future of data-centric systems that learn, reason, and predict, built on our cloud-native relational knowledge graph management system. We are bringing together a global team of exceptional people who inspire and respect one another to achieve our mission.

We are intellectually curious, with problem-solving mindsets and a proven track record of delivering results. We value the ability to learn, grow, and respond to an ever-changing landscape of challenges and opportunities as much as we value past experience.

RelationalAI is a remote-first company that has been operating with a distributed team since day one. We are based on six continents, support team members wherever they live, and are fluent in the tools and processes of distributed and often asynchronous work.

What We're Doing

RelationalAI is the industry’s first AI coprocessor for our customers’ data clouds. Our AI coprocessor enables customers to apply a combination of innovative AI techniques to generate results in their data clouds that cannot be achieved in silos. We are enabling the future of data-centric intelligent applications that learn, reason, and predict. We are bringing together a global team of exceptional people who inspire, motivate, and respect one another to achieve our mission.

The Opportunity

We are looking for a UX Researcher to lead the research strategy of our B2B enterprise software. In this role, you will partner closely with senior leaders in engineering, product, design, marketing, and sales to define the User Experience of our product. You will bring your experience in qualitative and quantitative research methods to define a research strategy that is appropriate in answering research questions at an early stage startup. You will build a research agenda that cultivates and teaches user empathy to the organization. You will help the company build and grow the UX Research function. This role requires strong analytical skills, critical thinking, excellent communication skills, and cross-group collaboration.

Specific responsibilities include the following:

  • Bootstrap the UX Research function and strategy for our B2B product offerings.
  • Advise and educate the company about the discipline of UX Research.
  • Decide which user research methodology approaches work best to answer specific questions, based on expertise with a wide variety of research methodologies.
  • Translate user insights into strategic recommendations to help the company make go-to-market decisions and build a product roadmap strategy that is based on customer and user feedback.
  • Conduct end-to-end user research studies, including planning, recruitment, analysis, and reporting.
  • Stay up-to-date with the latest UX Research methods and tools.
  • Help the company build products and services that delight users and customers.

Role Readiness Prerequisites:

  • Must have experience with B2B SaaS cloud products.
  • Must have experience researching the needs of engineer, analyst and/or data scientist roles/personas.
  • 10+ years of experience conducting user research for software products.
  • A portfolio demonstrating previous work experience and deliverables that illustrate an ability to extract actionable insights from qualitative and quantitative data.
  • Experience delivering products at large scale.
  • Aptitude and track record of quickly learning new and emerging technologies.
  • Excellent analytical, verbal, and written communication skills are required.
  • Experience leading complex strategic initiatives, ability to effectively collaborate cross-functionally, and strong project management skills are required.
  • Bachelor's degree or higher-level degree in Computer Science, Human-Computer Interaction, Cognitive Science, Experimental Psychology, Anthropology, Information Science, or a related field.

Role Impact/Visibility:

This is a high-impact, high-visibility role, reporting to the Dir of Product-UX. This is an excellent opportunity to help define an emerging new category in data and AI and drive meaningful product adoption and business growth.

Why RelationalAI

RelationalAI is committed to an open, transparent, and inclusive workplace. We value the unique backgrounds of our team. We are driven by curiosity, value innovation, and help each other to succeed and to grow. We take the well-being of our colleagues seriously, and offer flexible working hours so each individual can find a healthy balance that affords them a productive, happy life wherever they choose to live.

Country Hiring Guidelines:

RelationalAI hires around the world. All of our roles are remote; however, some locations might carry specific eligibility requirements.

Because of this, understanding location & visa support helps us better prepare to onboard our colleagues.

Our People Operations team can help answer any questions about location after starting the recruitment process.

Privacy Policy: EU residents applying for positions at RelationalAI can see our Privacy Policy here.

California residents applying for positions at RelationalAI can see our Privacy Policy here

RelationalAI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, gender identity or expression, marital status, national origin, disability, protected veteran status, race, religion, pregnancy, sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.