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Technical Support Engineer



IT, Customer Service
Manchester, UK
Posted on Thursday, March 21, 2024

About Pinecone

Pinecone is on a mission to build the search and database technology to power AI applications for the next decade and beyond. Our fully managed vector database makes it easy to add vector search to AI applications. Since creating the “vector database” category, demand has grown incredibly fast and it shows in our user base. We are a distributed team with clusters in New York, San Francisco, Tel-Aviv, and Manchester.

About the Role

Pinecone is seeking a Technical Support Engineer to join our team. This role will involve providing world-class customer service and technical support for our vector database platform. The ideal candidate will have excellent communication and customer service skills, empathy, and ethical decision-making. They should also have a strong technical background, including experience working with two or more programming languages, familiarity with ML and AI, and experience working with two or more cloud providers.


  • Provide expert technical support to customers, including troubleshooting complex technical issues

  • Manage and resolve customer inquiries in a timely and effective manner

  • Build the tools and automations to optimise our workflow

  • Enhance our product literature by creating knowledge base articles and improving our online documentation.


  • Bachelor’s degree (or equivalent experience) in computer science or a related field

  • Proficiency in one or more popular programming languages (Python, Rust, Go, Javascript, C, Java)

  • Working knowledge of ML and AI

  • Experience with cloud providers

  • Excellent written and verbal communication skills

  • Strong customer service and problem-solving skills

  • Ability to work independently in a fast-paced, team environment


  • Competitive salary and benefits package, including health, dental, and vision insurance.

  • Opportunity to work with a world-class team of experts in ML/AI and cloud computing.

  • Chance to work on cutting-edge technology and help shape the future of AI and ML.

  • Flexible work schedule, including the option to work remotely.