Company Overview

Kinetic is revolutionizing the automotive industry by establishing a network of automated repair centers designed for modern vehicles. Our mission is to lead as the premier infrastructure-as-a-service provider, servicing vehicles through advanced robotic repair and calibration centers powered by cutting-edge software and technology solutions. We specialize in providing precise calibration services to optimize the performance and safety of Advanced Driver Assistance Systems (ADAS). Kinetic's unwavering commitment to innovation and customer satisfaction makes us the trusted partner for OEMs, collision centers, dealerships, and service centers.

Role Summary

The ADAS Technical Support Manager plays a critical role in enhancing the customer experience by providing technical support to both internal teams and external partners. This position is responsible for diagnostic tool management, OEM service information research, and ensuring the performance and reliability of Kinetic's calibration processes. The ideal candidate will have extensive automotive repair knowledge, expertise with OEM specifications, diagnostic hardware, and software asset management.

Key Responsibilities

• Build and maintain trusted relationships with internal teams and external customers.
• Serve as the primary contact for Kinetic Hub technicians regarding diagnostic tool questions and performance concerns.
• Remote support to Kinetic Hubs.
• Oversee the lifecycle management of diagnostic and calibration tools, including acquisition, deployment, maintenance, and retirement.
• Develop and maintain an accurate inventory of software and hardware
• Conduct technical evaluations to ensure functionality and performance.
• Research and evaluate new diagnostic tools and technologies to enhance calibration capabilities.
• Provide training and support to technicians on tool usage, software updates, and diagnostic procedures.
• Conduct OEM technical research to ensure compliance with manufacturer specifications and industry standards.
• Manage diagnostic software and hardware assets, ensuring compatibility and optimal performance.
• Stay current on industry trends, OEM guidelines, and ADAS calibration advancements.
• Adapt to evolving business needs by supporting other tasks as identified & required.

Qualifications

• Minimum 5 years of experience in automotive diagnostics, or technical support.
• Strong understanding of vehicle estimating, OEM service information, ADAS calibration processes.
• Understanding of OEM Certified Networks is a plus.
• Proficiency with various diagnostic scan tools, OEM Software, calibration equipment, and software platforms.
• ICAR, ASE certifications preferred.
• Strong problem-solving, analytical, and project management skills.
• Effective communication and interpersonal abilities.
• Bachelor’s degree in Automotive Technology, Engineering, Computer Science, or equivalent work experience.

Benefits

• Competitive salary
• Health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid vacation and holidays
• Flex PTO

Join Us

Join Kinetic and help empower automotive service providers internally and externally with the tools, knowledge, and support needed to drive ADAS calibration excellence and improve vehicle safety. If you are passionate about automotive technology, customer success, and making a lasting impact, we encourage you to apply.