Contentsquare is a digital experience analytics company dedicated to better customer understanding and making the digital world more human. We power more human experiences through understanding, action, and trust.

Since our founding in France in 2012, we have grown to be a truly global team, representing more than 72 nationalities in offices around the world, including New York, Texas, Colorado, London, Paris, Rennes, Munich, San Francisco, Barcelona, Amsterdam, Tel Aviv, Tokyo, Singapore, and more.

In 2022, we raised $600M in Series F funding. In 2023, we were recognized as a certified Great Place to Work in 5 countries. In 2024, Heap and Hotjar joined the Contentsquare Group, strengthening our analytics platform to provide a 360 view of users' digital experience and to provide end-to-end service to the global market — from entrepreneurs and SMBs/growth companies to Enterprises.

Do you want to learn, innovate and contribute your unique perspective to an industry leader? Join the team dedicated to bringing more human analytics to the world!

Please Note: Scammers are posing as Contentsquare and Contentsquare team members. We’ll never initially contact you via text or GChat, and never solicit money from you. Please visit our careers blog for more information.

About the Role

Reporting to the Director, Global Payroll and People Operations, you will play a key role in managing our international payroll operations, focusing on regions across the globe. You will ensure accurate and compliant payroll processing while maintaining an employee-centric approach. This role requires a hands-on management style to lead and support a team of payroll employees.

In your day to day you will:

Manage and streamline payroll processes to boost efficiency and accuracy, ensuring adherence to payroll schedules.
Support payroll specialists in resolving routine issues and ensuring timely payroll processing.
Serve as a backup for payroll specialists during absences to maintain operational continuity.
Assist with regular payroll cycle tasks such as certifications, reporting, and accounting, ensuring compliance with regulations.
Establish and enforce payroll standards, conducting root cause analysis for non-compliance instances.
Develop and maintain payroll procedures and knowledge base in alignment with legal and internal policies.
Lead payroll department projects including testing, provider changes, and setting up entities in new locations.
Aid in preparing for internal and external audits to ensure compliance and accuracy.
Generate payroll reports, and analyzing the data, to provide insights and support decision-making.
Address escalated inquiries from internal customers, third parties, and stakeholders promptly and effectively.

What We're Looking For:

Relevant experience in a similar payroll environment, including handling payroll for multiple countries and/or regions.
Experience in leading or managing a small team of payroll or HR specialists.
Proficiency in Excel (preferred) or Google Sheets, including advanced functions and calculation abilities.
Experience collaborating with payroll providers and relevant accounting departments.
Strong time management, analytical, and investigative skills to effectively manage competing priorities with accuracy and efficiency, maintaining high standards.
Comfortable with relevant tools such as ADP, Papaya Payroll, or similar.
Ability to work effectively as part of a team, fostering support and growth among team members.
Fluent in written and spoken English; proficiency in additional languages such as French, Spanish, Italian, or German is advantageous.