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People Operations Specialist

Heap

Heap

People & HR, Operations
Munich, Germany
Posted on Wednesday, June 12, 2024
Contentsquare is a digital experience analytics company dedicated to better customer understanding and making the digital world more human. We power more human experiences through understanding, action, and trust.
Since our founding in France in 2012, we have grown to be a truly global team, representing more than 72 nationalities in offices around the world, including New York, Texas, Colorado, London, Paris, Rennes, Munich, San Francisco, Barcelona, Amsterdam, Tel Aviv, Tokyo, Singapore, and more.
In 2022, we raised $600M in Series F funding. In 2023, we were recognized as a certified Great Place to Work in 5 countries. In 2024, Heap and Hotjar joined the Contentsquare Group, strengthening our analytics platform to provide a 360 view of users' digital experience and to provide end-to-end service to the global market — from entrepreneurs and SMBs/growth companies to Enterprises.
Do you want to learn, innovate and contribute your unique perspective to an industry leader? Join the team dedicated to bringing more human analytics to the world!
Please Note: Scammers are posing as Contentsquare and Contentsquare team members. We’ll never initially contact you via text or GChat, and never solicit money from you. Please visit our careers blog for more information.
Do you live to create an amazing experience for people? Do you love thinking outside the box, and do you refuse to settle for the status quo? Fantastic! We have big plans for the future, and we need someone like you to keep our growing team supported and fulfilled. This role will cover a lot of territory in People Operations and is critical to the success of our teams and company

💻 What You'll Do:

  • Be an advocate and resource for employees. Operate as a first point of contact regarding employee questions, and advise on the day-to-day execution and interpretation of relevant People Ops guidelines, processes, and programs
  • Improve the onboarding and offboarding processes to ensure a positive experience for all employees.
  • Be a trusted partner and collaborate with People Ops’ global key stakeholders (Payroll, HRBPs, Recruiting etc) to ensure smooth and consistent processes
  • Be the face of People Ops and serve as subject matter expert when responding to employee issues
  • Identify opportunities to enhance workflow efficiency, particularly in compliance-intensive processes.
  • Take on initiatives that make People Operations more efficient
  • Help create standardised metrics and evaluation processes across HR programs to ensure a data-driven approach when evaluating and addressing needs
  • Collaborate with team members and across functions to develop, document, and implement new programs, processes, events, and initiatives
  • Manage Visa processes for employees.

We'd love to meet you if:

  • 2+ years of experience within HR/People operations
  • Fluency in German & English is essential
  • You have familiarity with HRIS systems and transactions, with experience in Workday being advantageous.
  • Strong experience with excel
  • HR functional expertise: i.e. knowledgeable on employment law matters, immigration, and compliance & policy management.
  • Problem solving and critical thinking skills while exercising sound judgment
  • Experience with HR technology management and implementation, with a data and insights-driven approach. You love automation and you are tools-oriented.
  • Strong support mindset. Your will to provide your support and guide the team is one of your biggest assets.
  • Experience in managing EORs would be an asset.
  • Ideally, you have experience in a shared services/centralized People Ops environment with a high volume of queries.
  • You are known for your rigor and proactivity, and don’t hesitate to challenge the status-quo to find better way of working
Why you should join Contentsquare:
▪️ We’re humans first. We hire dedicated people and provide them with the trust, resources and flexibility to get the job done
▪️ We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits
▪️ We are a fast-growing company with a track record of success over the past 12 years, yet we operate with the agility of a startup. That means a huge chance to create an immediate and lasting impact
▪️ Our clients, partners and investors love our industry-leading product
To keep our employees happy and engaged, we are always assessing the benefits/perks we offer to ensure we are competitive. Here are a few we want to highlight:
▪️ Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year
▪️ Work flexibility: hybrid and remote work policies
▪️ Generous paid time-off policy (every location is different)
▪️Immediate eligibility for birthing and non-birthing parental leave
▪️Wellbeing and Home Office allowances
▪️A Culture Crew in every country to coordinate regular outings such as game nights, movie nights, and happy hours
▪️ Every full-time employee receives stock options, allowing them to share in the company’s success
▪️We offer many benefits in various countries -- ask your recruiter for more information
We are a 2024 Circle Back Initiative Employer – we commit to responding to every applicant
Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Your personal data is used by Contentsquare for recruitment purposes only. Read ourJob Candidate PrivacyNotice to find out more about data protection at Contentsquare and your rights. You can exercise your rights by using our dedicated Data Subject Rights Portal here.
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