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Customer Success Project Manager (SaaS Implementations)

Enable

Enable

Customer Service, Sales & Business Development, Operations
Sydney, NSW, Australia
Posted on Friday, June 7, 2024
At Enable, we believe rebates are the best way for companies within the supply chain to create, maintain and grow their trading relationships. Rebates allow trading partners to make the best decisions for their businesses, meaning everyone wins: manufacturers, distributors, retailers and, most importantly, end consumers. At Enable, we’re creating a healthy, vibrant supply chain ecosystem where partner collaboration drives the best products, services and values to customers.
And the market agrees with us. Enable is a rapidly growing, series-D funded SaaS company. Our more than 500 Enablees serve the global supply chain from the UK, US, Canada and Australia, and we have goals of continued international expansion.
As one of our exceptional Enablees, you'll play a pivotal role in shaping the future of rebate management. Join us in a dynamic work environment teeming with opportunities, where your efforts will not only establish our platform as the world's leading rebate management software but also help us revolutionize the entire supply chain experience.
As a Project Manager, you will be responsible for the successful implementation of the Enable SaaS platforms for our customers. Reporting to the Director, CS Project Manager Office, you will own and be responsible for directing and managing the entire project lifecycle from pre-sales engagement through successful project delivery, review, and closure. You will oversee all aspects of project scope, schedule, resource risks, and overall management of implementation on projects for enterprise clients.
You will partner with a Customer Success Manager on each project and direct a team of Implementation Analysts who are assigned to each project to ensure that assigned implementation project work is completed as specified. The work being done in each project task within the project plan will be tracked in our project management platform. You will also work closely with the Customer Success Operations team to ensure integrations and advanced reports are delivered as specified on time.
You will collaborate and work cross-functionally with other internal teams like Product, Engineering, Revenue, and Marketing to ensure that our customers realise the most value in the shortest time possible. As part of the PMO, you will also collaborate with other Project Managers to support a standardised delivery model and identify and document best practices.
Your ownership and influence will extend to our customer’s project team, where you will ensure that we drive the project forward and that we proactively identify and manage risk. Your customers will come to see you as a trusted partner with their best interest always at top of your mind.
A successful candidate will have a proven track record with corporate customers, working in customer-facing roles, possess good technical skills, and exhibit extreme passion and a sense of urgency for delivering extraordinary levels of client satisfaction.

What we are asking you to do!

  • Determine and define project scope and objectives.
  • Predict resources needed to reach objectives.
  • Develop and manage detailed project schedules.
  • Provide project updates on a consistent basis to internal and external stakeholders on strategy, adjustments and progress.
  • Utilize industry best practices.
  • Monitor progress and adjust as needed.
  • Perform the relevant project management processes – as per the prescribed methodology, e.g., waterfall, Agile, Scrum.
  • Serve as the primary customer contact for the project.
  • Proactively report project status to management and internal/external stakeholders.

What we are asking you to bring!

  • Bachelor’ degree in computer science, business or a related field.
  • Proven ability to solve problems creatively.
  • Strong familiarity with project management software tools, methodologies, and best practices.
  • Experience seeing projects through the full life cycle.
  • Excellent analytical skills.
  • Strong interpersonal skills and extremely resourceful.
  • Proven ability to complete projects according to outlined scope, budget and timeline.
  • Previous experience using Project Management software like Microsoft Project, Asasa, or similar.
  • Preferred Certifications PMP, CAPM, PRINCE2, ITIL.
Enable Global Inc provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. Enable complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Enable expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of Enable employees to perform their expected job duties is absolutely not tolerated.