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Collections Specialist

BitSight

BitSight

Lisbon, Portugal
Posted on Friday, January 26, 2024

Bitsight is a cyber risk management leader transforming how companies manage exposure, performance, and risk for themselves and their third parties. Companies rely on Bitsight to prioritize their cybersecurity investments, build greater trust within their ecosystem, and reduce their chances of financial loss.
Built on over a decade of technological innovation, its integrated solutions deliver value across enterprise security performance, digital supply chains, cyber insurance, and data analysis.

  • We invented the cyber ratings industry in 2011
  • Over 3000 customers trust Bitsight
  • Over 750 teammates are dispersed throughout Boston, Raleigh, New York, Lisbon, Singapore, Argentina, and remote

BitSight is currently seeking a Collections Specialist with a focus in SaaS. In this role you’ll be reaching out to our customers daily by email and phone providing excellent service related to current status of accounts, billing, payments and related concerns with the goal of collecting our receivables as efficiently as possible.

Responsibilities:

  • Proactively reach out to customers whose accounts are past due using our collections software, YayPay, email and phone. Resolve any related issues surrounding payment.

  • Answer incoming customer calls regarding billing and payment issues. Assist customers with disputes and inquiries and reconcile payment history.

  • Identify areas of opportunity for optimizing results and improving the collections process.

  • Provide to management regular updates and reporting of collections efforts.

  • Assist the team with onboarding in customer vendor portals (ARIBA, Coupa, etc). Upload invoices to the same.

  • Learn to process orders and invoice in NetSuite so as to assist the team in high volume times.

Experience/skills:

  • Excellent written and verbal communication skills combined with analytical and problem-solving skills.

  • Prior experience in collections, credit or AR required (2 to 3 years)

  • Demonstrated ability to multi-task and work in a fast-paced environment.

  • Flexibility and ability to adapt to business needs.

  • Goal oriented team player

  • Experience with Salesforce, NetSuite, and YayPay a plus.

  • Associate or Bachelor's degree preferred

Diversity. Bitsight is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.

Culture. We put our people first. Bitsight offers best in class benefits. We devote the same energy to nurturing our company's inclusive culture as we apply to serving our customers' needs. Working at Bitsight will give you the opportunity to fulfill your professional goals and expand your skills.

Open-minded. If you got to this point, we hope you’re feeling excited about the job description you just read. Even if you don’t feel that you meet every single requirement, we still encourage you to apply. We’re eager to meet people that believe in Bitsight’s mission and can contribute to our team in a variety of ways.

Additional Information for United States of America Applicants:

Bitsight also provides reasonable accommodations to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email . This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.

Qualified applicants with criminal histories will be considered for employment consistent with applicable law.

This position may be considered a promotional opportunity pursuant to the Colorado Equal Pay for Equal Work Act.