About Anthropic

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the role:

We're seeking an experienced Order Management Lead to join our Revenue Accounting Team. In this pivotal role, you'll spearhead the development and scaling of our order management processes, while tackling complex, cross-functional challenges. You will work collaboratively across the organization and solve complex problems on a regular basis. If you are looking for an opportunity to make a significant impact on the financial infrastructure of an innovative company, come join us in our mission to build cutting-edge, safe AI.

• Oversee and execute all aspects of order management and billing, ensuring accuracy, completeness, and timeliness
• Conduct comprehensive User Acceptance Testing (UAT) for various projects including new product launches and go-to-market initiatives
• Forge strategic partnerships with cross-functional teams in the Quote-to-Cash area, including Sales Ops, Legal, Tax, and Billing Engineering
• Identify and implement opportunities to improve our Quote-to-Cash process for better efficiencies and scalability, and overall customer experience
• Contribute to monthly accounting close activities, including contract, usage, and invoice review, journal entries and analytics
• Collaborate with vendors to optimize the performance of billing related systems, assess new features and evaluate potential new solutions
• Develop operational metrics to support strategic decision-making
• Implement and maintain robust segregation of duties and controls in operations for order management and billing
• Support audit processes by preparing documentation and addressing inquiries

You may be a good fit if you:

• Hold a Bachelor’s degree in Accounting, Finance, or related field
• Have 10+ years of progressive experience in Billing/Order Management including 3 years in a managerial/mentorship role
• Have a deep understanding of Quote-to-Cash processes for SaaS, encompassing both subscription and consumption-based business models across B2C and B2B products in high-growth environments
• Have strong experience with contracting systems, billing tools, payment processors, and ERP Systems (e.g. Salesforce, Stripe, NetSuite)
• Possess excellent interpersonal, verbal, and written communication skills
• Have a proven ability to lead large-scale strategic and operational initiatives
• Have skill in building relationships with cross-functional stakeholders and influencing without direct authority

Strong candidates may also:

• Demonstrate exceptional organizational and time-management abilities
• Have a strong sense of responsibility and proactivity to apply your knowledge of processes and systems to recommend well-considered improvements
• Have experience setting up and managing extended support teams, including shared service center and global talent center
• Possess operational knowledge of ASC 606
• Use a data-driven approach to business process development; database and SQL experience is a plus

Logistics

Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.

Compensation and Benefits*

Anthropic’s compensation package consists of three elements: salary, equity, and benefits. We are committed to pay fairness and aim for these three elements collectively to be highly competitive with market rates.

Equity - For eligible roles, equity will be a major component of the total compensation. We aim to offer higher-than-average equity compensation for a company of our size, and communicate equity amounts at the time of offer issuance.

US Benefits - The following benefits are for our US-based employees:

• Optional equity donation matching.
• Comprehensive health, dental, and vision insurance for you and all your dependents.
• 401(k) plan with 4% matching.
• 22 weeks of paid parental leave.
• Unlimited PTO – most staff take between 4-6 weeks each year, sometimes more!
• Stipends for education, home office improvements, commuting, and wellness.
• Fertility benefits via Carrot.
• Daily lunches and snacks in our office.
• Relocation support for those moving to the Bay Area.

UK Benefits - The following benefits are for our UK-based employees:

• Optional equity donation matching.
• Private health, dental, and vision insurance for you and your dependents.
• Pension contribution (matching 4% of your salary).
• 21 weeks of paid parental leave.
• Unlimited PTO – most staff take between 4-6 weeks each year, sometimes more!
• Health cash plan.
• Life insurance and income protection.
• Daily lunches and snacks in our office.

* This compensation and benefits information is based on Anthropic’s good faith estimate for this position as of the date of publication and may be modified in the future. Employees based outside of the UK or US will receive a different benefits package. The level of pay within the range will depend on a variety of job-related factors, including where you place on our internal performance ladders, which is based on factors including past work experience, relevant education, and performance on our interviews or in a work trial.

How we're different

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.

The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.

Come work with us!

Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.