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Commercial Operations Manager

Anthropic

Anthropic

Operations
San Francisco, CA, USA · Seattle, WA, USA
Posted on Monday, June 24, 2024

About Anthropic

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the role

We are seeking a Commercial Operations Program Manager to lead and scale Anthropic's commercial operations programs. This role will oversee a team responsible for billing and pricing operations, privacy operations, and other operational functions that support our rapid product growth. The ideal candidate will have a strong background in operations, a passion for process improvement, and the ability to lead cross-functional teams in a rapidly scaling environment.

Responsibilities:

  • Lead the commercial operations function, fostering a culture of continuous improvement and cross-functional collaboration
  • Develop, implement, and optimize end-to-end billing operations, including customer onboarding, system management, and issue resolution, while ensuring compliance with financial regulations and privacy standards
  • Partner with Product, Engineering, and Finance teams to automate processes, implement system upgrades, and integrate billing across various platforms
  • Analyze billing performance, user trends, and operational metrics to drive data-informed decisions, identify improvement opportunities, and provide strategic recommendations to leadership
  • Serve as an escalation point for complex billing issues, working cross-functionally to resolve user problems, improve customer satisfaction, and refine support processes
  • Oversee the development and implementation of privacy and regulatory operations functions, ensuring a cohesive approach to risk management and compliance
  • Stay current with industry trends, regulations, and emerging technologies to drive innovation and maintain best practices
  • Collaborate with Sales, Customer Support, and GTM teams to ensure smooth operations and support business growth and customer retention

You may be a good fit if you have:

  • 7+ years of experience in operations (experience in high-volume SaaS billing a plus)
  • 5+ years of people management experience, preferably in a fast-growing technology company
  • Strong working knowledge of billing systems, subscription management, and invoicing tools (experience with Stripe and Metronome a plus)
  • Proven track record of building and scaling operational programs in high-growth environments
  • Excellent analytical abilities, problem-solving skills, and data-driven decision-making
  • Strong project management skills with the ability to lead cross-functional initiatives
  • Adaptability and comfort working in fast-paced, high-volume, ambiguous environments
  • Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels

The expected salary range for this position is:

Annual Salary:
$240,000$285,000 USD

Logistics

Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

US visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate; operations roles are especially difficult to support. But if we make you an offer, we will make every effort to get you into the United States, and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.

Compensation and Benefits*

Anthropic’s compensation package consists of three elements: salary, equity, and benefits. We are committed to pay fairness and aim for these three elements collectively to be highly competitive with market rates.

Equity - For eligible roles, equity will be a major component of the total compensation. We aim to offer higher-than-average equity compensation for a company of our size, and communicate equity amounts at the time of offer issuance.

US Benefits - The following benefits are for our US-based employees:

  • Optional equity donation matching.
  • Comprehensive health, dental, and vision insurance for you and all your dependents.
  • 401(k) plan with 4% matching.
  • 22 weeks of paid parental leave.
  • Unlimited PTO – most staff take between 4-6 weeks each year, sometimes more!
  • Stipends for education, home office improvements, commuting, and wellness.
  • Fertility benefits via Carrot.
  • Daily lunches and snacks in our office.
  • Relocation support for those moving to the Bay Area.

UK Benefits - The following benefits are for our UK-based employees:

  • Optional equity donation matching.
  • Private health, dental, and vision insurance for you and your dependents.
  • Pension contribution (matching 4% of your salary).
  • 21 weeks of paid parental leave.
  • Unlimited PTO – most staff take between 4-6 weeks each year, sometimes more!
  • Health cash plan.
  • Life insurance and income protection.
  • Daily lunches and snacks in our office.

* This compensation and benefits information is based on Anthropic’s good faith estimate for this position as of the date of publication and may be modified in the future. Employees based outside of the UK or US will receive a different benefits package. The level of pay within the range will depend on a variety of job-related factors, including where you place on our internal performance ladders, which is based on factors including past work experience, relevant education, and performance on our interviews or in a work trial.

How we're different

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.

The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.

Come work with us!

Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.