Zafran's ServiceNow application is on the ServiceNow Store and is how a large part of our enterprise customer base experiences our product day to day. It has been built and maintained by an external partner; we are bringing it in-house.

You would be the first ServiceNow engineer at Zafran and the owner of that application end to end — architecture, roadmap, code, certification, releases, and customer escalations. This is a product engineering role, not a platform administration or consulting role. You are not implementing ServiceNow for internal users; you are shipping a certified commercial application that installs into instances you do not control, at organizations whose configurations and data volumes you cannot predict.

The work is substantially independent, with real ownership over technical direction, and sits close to both our product team and our customers' security operations teams

About Zafran:

Our Mission: To stop the exploitation of vulnerabilities, everywhere.

What makes us different: Zafran de-risks 90% of critical vulnerabilities overnight across your hybrid environment and utilizes Agentic Capabilities and your existing security tools to rapidly mitigate and remediate the 10% most likely to be exploited.

Who's behind us: Zafran is backed by Menlo Ventures, Sequoia Capital, Cyberstarts, and a deep belief that cybersecurity should move as fast as attackers do. We're one of the fastest-growing companies in the industry, scaling to meet demand from the world's most advanced, security-obsessed organizations.

We're serious about our mission- so expect work that matters, teammates who challenge and inspire you, and plenty of fun along the way!

What you'll own

• The integration between Zafran's platform and ServiceNow, end to end: data ingestion, correlation of findings to configuration items, remediation workflows, and bidirectional sync

• Architecture, development, and maintenance of the backend services behind the integration, built for scale: millions of records, partial failures, rate limits, and retries

• Architecture, development, and maintenance of Zafran's scoped ServiceNow application

• New capabilities on top of ServiceNow's security and CMDB modules, from design through customer POCs to release

• Technical escalations from customers' ServiceNow administrators: joining calls, debugging in their environments, and turning what you find into fixes and product improvements

• The technical side of pre-sales conversations when a prospect's ServiceNow team has hard questions

• The ServiceNow Store certification and release cycle, with the support of the team

• Versioning and upgrade paths: shipping new versions without breaking existing customers, including migration logic where the data model changes

• Automated testing, source control, and release engineering for the application

• Close collaboration with external development partners where relevant

• Growing Remediation Workflows beyond ServiceNow as the role evolves

Required

• 5+ years of hands-on experience in backend development in a product R&D team, with languages such as Golang, Python, Java, JavaScript, or C/C++

• Hands-on development experience on ServiceNow: server-side scripting, integrations, scoped applications

• Experience building and running production systems at scale: services, data pipelines, and integrations with third-party systems

• Defensive engineering instincts for code that runs in environments you cannot inspect - unknown customizations, unexpected data volumes, partial failures, rate limits, and retries

• The ability to quickly learn and adapt to new technologies as needed

• Strong problem-solving, sense of ownership and communication skills, with the ability to work well in a team environment

• 5+ years of experience, in at least 2 positions

• Mentality of a team player, with a capability to see the big picture, and use it to focus on critical detail

• Capability and will to take responsibility and have a deep influence

• Clear written and verbal communication with customers' technical teams

Strongly preferred

• Experience shipping an application to the ServiceNow Store and taking it through certification

• Hands-on experience with ServiceNow Vulnerability Response or Security Operations - particularly third-party integrations built on the VR integration framework

• CMDB knowledge, including CI identification and reconciliation (IRE)

• IntegrationHub, Scripted REST APIs, Flow Designer

• Experience with source control and automated testing (ATF) for ServiceNow applications

• Golang

• Certified Application Developer (CAD)

Nice to have

• Security background more broadly - vulnerability management, exposure management, or SOC workflows

• Service Graph Connectors

• MID Server architecture, especially for customers with on-premises or network-restricted deployments

• Experience with domain-separated instances as a deployment target (MSPs and large enterprises may install our app; it needs to behave correctly there)