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Field Support Representative

Sidecar Health

Sidecar Health

Customer Service, Sales & Business Development
Remote
Posted on Thursday, September 7, 2023

About the Role

Our Member Care Field Agent team is at the forefront of our business. Your role is easily the most important: support our members on their healthcare journeys. We're growing our team and looking for warm, passionate people to join us to help deliver the best experience in healthcare. Your job will be to help our members by answering their questions, solving their problems, and ensuring they have access to the care they need. Our Field Agents work in the field supporting members at their worksites and they partner closely with our Account Management, Claims, and Provider teams to assist group members who need support using their Sidecar Health benefits.

**MUST BE BASED IN OHIO**

What You’ll Do

  • Visit our clients onsite and support members in navigating their Sidecar Health plans
  • Act as in-person support for client groups and members after enrollment and during other periods of escalated necessity
  • Assist our Account Management team in identifying and establishing positive relationships with key individuals and HR departments at the client groups they work with
  • Work in a traditional member care capacity, answering calls, responding to web chats and/or responding to emails
  • Provide excellent customer service in a timely and positive manner
  • Build rapport and maintain positive relationships with existing members to understand their needs and ensure a memorable member experience

What You’ll Bring

  • Access to reliable personal transportation and willingness/ability to drive across the State as necessary to service groups and members on-location (we will compensate for travel expenses)
  • Reliability, strong communication, and accountability that enables you to work successfully and independently
  • Ability to problem-solve in real-time, turning issues and complaints into solutions and wins
  • Ability to teach members about Sidecar Health best practices
  • Desire to grow and develop within the company (high visibility working with other teams comes with opportunities for advancement)
  • Strong empathy and relationship skills
  • Reliable transportation and willing to drive up to several hours to visit groups in the field
  • Open schedule availability

Nice to Have:

  • Bilingual
  • Healthcare/Insurance Experience

What You'll Get

  • Competitive Hourly Rate, company equity, and ample opportunities for growth
  • Comprehensive Medical, Dental, and Vision benefits with no waiting period
  • 10 days of paid vacation and 15 company holidays
  • IT Equipment, including laptop and monitors
  • Most importantly, an opportunity to make an impact at a rapidly growing mission-driven company transforming healthcare in the U.S.

Sidecar Health is an Equal Opportunity employer committed to building a diverse team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.