Title: Global Solutions Manager

Location: Remote in these states: AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OR, PA, RI, SC, SD, TN, TX, VA, VT, WA, WI

Role Description:

The Global Solutions Manager will join ShipBob’s growing Merchant Success team and be responsible for the growth and success of key global expansion programs within ShipBob’s current customers and prospects. These expansion programs are Canada Fulfillment, Section 321 Fulfillment, and International Parcel (DDP). Your role is to take these programs to the next level by expanding their impact, working inside the ShipBob existing merchant base and managing a high performance with our Product, Operations, and Transportation teams.

The Global olutions Manager will partner with our Sales and Merchant Success teams to understand customers' unique strategic global needs and align key business objectives to offer business growing opportunities that expand ShipBob’s use and offerings. This role will consult with merchants about the complexities of entering new markets around the world. Additionally, this role will manage the high performance of these programs with counterparts across the ShipBob organization so that expanding globally has never been easier for an e-commerce business.

What you’ll do:

• Lead the merchant experience for several global expansion programs, managing expansion and measuring success performance.
• Advance our Delivered Duty Paid (DDP), Canada expansion, and Cross-Border (Section 321) to the next level, resolving concerns and obstacles that hold back merchants from expanding in new markets.
• Support our Account Management and Sales teams with learning to leverage ShipBob global programs, working directly with merchants to build solutions that expand these initiatives and help ShipBob merchants.
• Influence change within our product and transportation teams for the evolution of these programs, making global expansion easier for rapidly growing merchants.
• Other duties/responsibilities as necessary.

What you’ll bring to the table:

• You have experience and a solid understanding of Canada e-commerce, particularly expansion between Canada to US and vice-versa.
• You have experience and are knowledgeable of Section 321 Fulfillment programs.
• You are deeply familiar with the requirements and execution for shipping parcel DDP and freight cross-border.
• You have a background in client facing roles, hence you feel comfortable speaking and consulting with merchants.
• You have an understanding of launching ecommerce businesses in different countries and the requirements that need to be met to ensure success.
• You are willing to research, find answers and consult merchants in areas where you do not have all the answers up front based on your expertise.
• You like finding answers and if that requires multiple follow-ups from different teams/ external companies - you do it - as you are often known to be persistent.
• You like technology. You have worked in a technology startup/company before and have a level of understanding of how the product works under the hood.
• You are data-driven, refining go to market campaigns to continually improve your KPIs.
• You can execute through ambiguity and spearhead the development of new processes that improve results for the organization.
• Finally, you have a “Big Picture” mentality that allows you to understand the high-level strategy while still willing to get your hands dirty in the execution. You bring hunger and excitement to your team and the work you do together.

Classification: Salaried, Exempt

Reports to: Sr. Manager, Merchant Success

Perks & Benefits:

• Medical, Dental, Vision & Basic Life Insurance
• Paid Maternity/Parental Leave Program
• Flexible Time Off Program
• Paid Sick Leave and Paid Emergency Leave
• Floating Holidays (2 days/year)
• Wellness Days (1 day/quarter)
• 401K Match
• Competitive Salary, Performance Bonus
• Variety of voluntary benefits, such as, short term disability
• Referral Bonus Program
• Fun Culture >>> Check us out on Instagram (@lifeatshipbob)

ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. The expected base pay range for this position is $83,700 - $139,500.