About the Role

Our Solutions Engineering team plays a pivotal role in bridging the gap between our product development and client-facing teams for our latest product, Sana AI. The team prides itself on its adaptability, entrepreneurial spirit, and relentless pursuit of excellence. Many team members have joined from previous workplaces like Google AI, Spotify, BCG, and McKinsey.

It’s an exciting time to be working with AI, especially at Sana. Our goal is to build an AI assistant for work with infinite capabilities—one that can process any amount of information, answer any question, assist with all knowledge work, and ultimately solve difficult problems autonomously. This means you’ll get to work with state-of-the-art LLMs, and be on the frontlines of operationalizing the potential of AI within some of the most pioneering companies around the globe.

As the Sana AI's footprint expands through an increasing client based and users, your role will likely evolve to include the coaching and onboarding of additional solution engineers, as well as the scaling the designed and implemented solution, and the creation and the iterations on the playbooks required to make the Sana AI solutions succeed at scale.

What you’ll do

• Provide dedicated technical support during pre-sales and implementation phases, ensuring that client queries are addressed promptly and accurately.

• Engage directly with clients, especially large enterprises, to build trust and credibility by demonstrating deep technical knowledge.

• Collaborate closely with product managers and engineers to stay updated on the latest product developments and ensure seamless communication between teams.

• Address complex technical issues that arise during sales and deployment, ensuring that solutions are implemented efficiently and effectively.

• Identify and implement process improvements to enhance the efficiency of the sales and deployment processes.

What Will Help You Thrive

• You have a strong technical background with experience in software engineering, systems engineering, or a related field.

• You have proven experience in a client-facing technical role, preferably within the tech industry.

• You have excellent problem-solving skills with the ability to address complex technical issues quickly and effectively.

• You have strong verbal and written communication skills and can explain technical concepts to non-technical stakeholders.

• You enjoy working collaboratively with cross-functional teams, including product managers, engineers, and sales teams.

• You have a self-starter mindset, meaning you can proactively identify issues and opportunities and tackle them without being told to do so.

What We Offer

• Career development opportunities in a rapidly evolving entrepreneurial environment.

• Direct collaboration with senior leadership and the opportunity to directly impact company growth and strategy.

• A collaborative, high-energy team environment where your ideas and contributions are valued and implemented.

• Competitive salary complemented with a transparent and highly competitive options program.

• Centrally located offices in NYC, London, and Stockholm, designed as a space for you to do your life's work.

About Sana Labs

Sana exists to advance how humans access knowledge with artificial intelligence. Our AI products are trusted by the world’s most pioneering companies—from Polestar and Merck to Hinge Health and Svea Solar—and have served 1 million people worldwide.

Sana has raised over $130m to date from world-leading investors including NEA, Menlo Ventures, and EQT Ventures. We have been featured as a LinkedIn Top Startup, named a winner in the AI and Data category for Fast Company’s 2024 Next Big Things in Tech, and recognized on the Forbes AI 50 list as one of the top AI companies developing the most promising business use cases of artificial intelligence.

We believe advancing knowledge is the world’s most important problem to solve. From writing and the printing press to the internet and Google, the tools that have accelerated access to knowledge have defined human progress. Yet our workplace software hasn’t kept up. We’re building towards a world where knowledge is not only more accessible, but empowers you to accomplish more than you ever thought possible.

If that’s a future that excites you, you’re in the right place. Come and do your life’s work with us.