At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year.

WHAT YOU'LL WORK ON

As Qualia embarks on its next phase of growth, we are seeking an experienced Documentation and Enablement Specialist to work closely with our Product and Customer Success Teams. This person will help fuel our continued success by ensuring that our customer-facing Resware documentation is updated and accurate and by enabling customers and internal stakeholders on Resware features and functionality. The Documentation Specialist is ultimately responsible for creating and curating content for the Resware Knowledge Base and ensuring that internal and external stakeholders are enabled to use new and existing Resware functionality.

RESPONSIBILITIES

• Work closely with Product to understand what new features, bug fixes and/or integrations are in development and where documentation needs to be created and/or updated to align with releases
• Acquire and maintain deep product knowledge in order to provide exceptional documentation
• Work with business associates and vendors, if necessary, to gain further knowledge to use in documentation
• Develop and monitor all documentation, including release notes, help files, job aids, and knowledge-base articles
• Monitor and encourage the expansion of the internal and customer-facing knowledge bases
• Ensure documentation consistency, accuracy, and integrity
• Maintain a record of all revisions to documentation
• Meet release and documentation deadlines
• Collaborate with internal and external teams to gather and share knowledge
• Anticipate potential issues with new features and integrations, and communicate those issues with the product team
• Serve as a resource for internal teams to offer training, insight, and guidance for new features and integrations
• Engage with customers to explain new features
• Promote the image of the company by conducting yourself in a professional manner
• Keep current on our evolving solutions and identify opportunities to create engaging content to enable customers and internal team on new features and/or updates
• Build and maintain strong cross-functional relationships with the Qualia team including Product, Support, Professional Services, and CSM’s

YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH

• Excellent verbal and written communication skills
• Experience working with Resware as an end-user, administrator, or product-owner
• Excellent organizational and interpersonal skills
• Experience writing technical and product documentation
• Strong technical skills
• Attentive to detail
• Ability to comprehend and clearly communicate complex data
• Customer service oriented
• Ability to organize and prioritize multiple tasks and projects
• Demonstrable ability to analyze problems and recommend alternative solutions
• Experience in the real estate or title and escrow industry
• Self-motivated
• Proven ability to develop and cultivate lasting customer relationships with a diverse set of internal and external constituencies, including senior-level executives, IT, technical support, customer support, and sales
• While this role is based in Superior, Colorado, we're open to exploring remote possibilities for qualified candidates.

This role has a base annual salary of $100,000-$110,000 plus a competitive equity and benefits package. (Salary to be determined by relevant experience, location, knowledge, and skills of the applicant, internal equity, and alignment with market data.)

WHY QUALIA

Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real-world problems---and we're growing quickly. To continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work.

Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401(k) program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. Qualia offers a robust online onboarding program to train new hires, biweekly all-hands meetings, and a variety of internal virtual events to keep both remote and on-site employees connected.

We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal-opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.

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