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Senior HR Ops / Generalist, Americas



People & HR, Operations
New York, USA
Posted on Thursday, August 10, 2023

HR / People Ops Generalist, Americas

About Pinecone

Pinecone is a tech company with clusters in New York, Tel Aviv, and San Francisco. You will be part of a world-class team from companies like Amazon, Google, Databricks, MongoDB, and Splunk. We emerged from stealth in January 2021 with $10M in seed funding — led by the same legendary investor as Snowflake — followed by $28M Series A funding announced in March 2022 and $100M Series B funding in April 2023. We are proud to be the leading player in the infrastructure for AI space. This is a rare opportunity to join early at a startup that has a massive market opportunity, strong funding, and thoughtful leaders who care deeply about employee experience. Read more about us in TechCrunch.

About the Role

This is a dream role for the right person. It’s an opportunity to build from the ground up at a company that is thoughtful and prioritizes people. You will be the internal expert on compliance with employment regulations for the Americas (currently the U.S. and Canada), develop HR practices, policies and trainings, and will be a standard-bearer for Pinecone’s culture. This role will report to the Director of People and will support all employees in the Americas.


  • Respond to employee questions, escalating as is appropriate
  • Collaborate closely with the HR Generalist, EMEA
  • Build, improve, streamline, and automate our HR practices
  • Participate in the creation of new policies
  • Own onboarding and offboarding of employees in the Americas
  • Host onboarding sessions for new hires
  • Help develop and host employee trainings
  • Manage HR vendor relationships
  • Ensure data integrity in our HR systems
  • Build and maintain our knowledge base / wiki
  • Facilitate performance review and engagement survey cycles
  • Coordinate the open enrollment process and manage benefits in the Americas
  • Coordinate global mobility / work authorization activities
  • Collaborate on cross-team projects, like the annual employee offsite
  • Be a standard-bearer for Pinecone’s culture and values
  • Participate in the interview process to ensure that we maintain a high standard and ensure that new hires are culture adds

Skills, Behaviors, and Experience:

  • An all-around good human who treats others with kindness, has high emotional intelligence, and a modern approach to HR
  • A minimum of 3 years in an HR role at a fast-paced, start-up environment
  • Experience ensuring company compliance with employment laws (EEO, FLSA, FMLA, etc.) and practices
  • Experience managing US employee benefits, including a 401k
  • A customer-service mindset and strong internal drive to create great employee experiences
  • A natural ability to build trust with employees and to build relationships with colleagues in other functional areas
  • A strong work ethic and sense of urgency
  • The ability to be onsite in our midtown, New York office ~3 days per week
  • Experience handling confidential information
  • A Bachelor’s Degree
  • Experience moving off of a PEO to in-house is a big plus