Kinetic Automation is pioneering effortless modern vehicle repair. The company uses proprietary AI and autonomous robotics technology to automate vehicle maintenance and simplify repair administration for body shops, car dealerships, and insurance carriers. Kinetic’s network of service hubs and intake centers ensure fast turnaround, high accuracy, and predictable costs for the rapidly growing ADAS and EV ecosystem. The company has strong financial backing from global, tier-1 investors, including Menlo Ventures, Lux Capital, and Construct Capital. For more information, visit www.kinetic.auto.

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Job summary

The Market Manager is responsible for overseeing the daily operations, team management, customer relationships, and financial performance of Kinetic service hubs. This role requires a hands-on leader with expertise in managing teams, meeting performance targets, and ensuring exceptional customer satisfaction. The Market Manager will drive hub success through effective management of vehicle throughput, revenue, and customer engagement, while maintaining high operational standards.

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Key responsibilities

Operations management
- Implement and maintain operational processes to maximize efficiency and reduce costs
- Maximize vehicle throughput to meet regular performance targets
- Hit agreed-upon financial targets
Team management
- Manage Hub employees, including technicians, porters, and flex porters
- Provide guidance, coaching, and support to team members to ensure high performance
- Oversee hiring, training, and performance evaluations, in collaboration with leadership
- Foster a positive team environment focused on collaboration and accountability
Customer engagement
- Serve as the primary point of contact for customers, ensuring expectations are met and satisfaction is high
- Onboard new customers and expand services with existing accounts
- Develop and maintain strong relationships with customers to maximize vehicle service/calibration opportunities
Reporting
- Track key performance indicators (KPIs), including vehicle throughput, revenue, and customer satisfaction
- Provide daily and weekly Hub performance reports to leadership
- Analyze operational data to identify trends, address gaps, and recommend and implement improvements
Collaboration
- Coordinate with Customer Success and Operations Leadership to align hub activities with company goals
- Support cross-functional initiatives to enhance efficiency and improve the customer experience

Required qualifications

Experience: 5+ years of collision management experience or a related operational role
Leadership: Proven ability to manage teams, deliver results, and foster a collaborative work environment
Customer Service: Strong interpersonal and communication skills that build lasting customer relationships
Problem-Solving: Analytical mindset with the ability to address operational challenges effectively