Harness is a high-growth company that is disrupting the software delivery market. Our mission is to enable the 30 million software developers in the world to deliver code to their users reliably, efficiently, securely and quickly, increasing customers’ pace of innovation while improving the developer experience. We offer solutions for every step of the software delivery lifecycle to build, test, secure, deploy and manage reliability, feature flags and cloud costs. The Harness Software Delivery Platform includes modules for CI, CD, Cloud Cost Management, Feature Flags, Service Reliability Management, Security Testing Orchestration, Chaos Engineering, Software Engineering Insights and continues to expand at an incredibly fast pace.

Harness is led by technologist and entrepreneur Jyoti Bansal, who founded AppDynamics and sold it to Cisco for $3.7B. We’re backed with $425M in venture financing from top-tier VC and strategic firms, including J.P. Morgan, Capital One Ventures, Citi Ventures, ServiceNow, Splunk Ventures, Norwest Venture Partners, Adage Capital Partners, Balyasny Asset Management, Gaingels, Harmonic Growth Partners, Menlo Ventures, IVP, Unusual Ventures, GV (formerly Google Ventures), Alkeon Capital, Battery Ventures, Sorenson Capital, Thomvest Ventures and Silicon Valley Bank.

Position Summary

Harness is hiring a Customer Success Operations & Strategy leader to continue building and executing a world-class strategy and operations function for a growing post-sales team. This role will play a critical part in the growth and success as Harness expands and invests in improved customer retention and expansion strategies. This role will partner with Sales, Enablement, Services and Account Management Leadership to identify key areas of improvement to drive efficiency and productivity, lead initiatives. Execute, track and improve results.

About the role

Collaborate with Revenue Operations leadership to develop and implement best in class business processes to drive efficiency and optimization
Work cross-functionally to identify potential revenue leakage risks and implement scalable and impactful solutions
Analyze data to identify trends, risks, and opportunities for improvement of growth and retention metrics. Oversee ad hoc data and reporting requests related to account management
Work with Business Systems to align and optimize tech stack and process to drive results and improved user experience
Lead weekly revenue health meetings with leadership to guide team strategic decision making
Develop, manage, and process variable compensation plans for Account Management teams to drive optimal performance
Maintain and analyze key reports on Account Management and Services team performance
Own account assignment across post sales team and maintain tooling for optimal efficiency and scalability
Develop and drive account adoption and health KPIs, services delivery KPIs

About you

Demonstrated experience in sales or post-sales operations, or a similar role
Proficient in creating executive-level reports and presentations
Skilled in using CRM systems (e.g., Salesforce) and data visualization tools
Strong organizational abilities with expertise in multitasking and managing multiple projects at once
Excellent communication and interpersonal skills, with a proven ability to collaborate across cross-functional teams
Detail-oriented with a commitment to accuracy and high-quality outcomes
Capable of working independently, driving business results, and taking initiative in a fast-paced environment

Work Location

Mountain View, CA

What you will have at Harness

Competitive salary
Comprehensive healthcare benefits
Flexible Spending Account (FSA)
Flexible work schedule
Employee Assistance Program (EAP)
Flexible Time Off and Parental Leave
Monthly, quarterly, and annual social and team building events
Monthly internet reimbursement

Pay transparency

$185,000—$220,000 USD

Harness in the news:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.

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Director, Post Sales Operations