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Senior Customer Success Enablement Partner

Everlaw

Everlaw

Customer Service, Sales & Business Development
Oakland, CA, USA
Posted on Wednesday, June 26, 2024

At Everlaw, our mission is to promote justice by illuminating the truth, and we’re changing the way that legal teams at law firms, corporations, government agencies, and nonprofits find the information they need to achieve their truth-finding goals.

As a Senior Customer Success Enablement Partner, you’ll help us meet revenue goals by providing Customer Success with the learning materials, resources, training, and coaching needed to drive growth and success. Partnering with Customer Success, and the broader GTM Enablement team, you’ll develop and execute impactful, data-driven programs that support the full customer value journey, from acquisition to expansion. Success is measured by the overall business impact of these solutions and cross-functional collaboration.

Our company culture is open and vibrant and we’re committed to the professional growth of our team members, offering an annual learning and development stipend and regular check-ins with managers regarding career goals. If you’re looking for a place that values passion, integrity, thinking big, and a desire to learn, we’d love to hear from you! Think you’re missing some of the skills and are hesitant to apply? We do not believe in the ‘perfect’ candidate and encourage you to apply if you feel you can bring value to our team.

This is a full-time exempt position based in our Oakland, California office with a hybrid work schedule: in office M/W/Th with the option to work from home Tu/Fr.

Getting started

  • We want you to feel like part of the team early on! Our onboarding process will integrate you into the company with informative sessions on our product, policies, processes, and team structure and goals.
  • We’re excited for you to learn, grow, and contribute right away! We trust that you’ll bring experience and knowledge that will uplift and uplevel the team, but we don’t expect you to know everything on Day 1.

In your role, you'll...

  • Be responsible for partnering with CS Leadership, CS Ops & Strategy, and CX leaders to define strategy, drive execution, and communicate business impact
  • Work together with CS Leadership to drive the Enablement strategy for our Customer Success Managers
  • Partner with management, high performing reps and key cross-functional partners to uncover business needs, design learning programs, launch, iterate, and measure impact.
  • Build and manage repeatable and scalable enablement programs and strategies for your audiences
  • Collaborate with the broader GTM Enablement team to develop & deliver global enablement initiatives across our entire CS org
  • Establish clear project plans that define strategic impact, scope of the project, plans for implementation, and success metrics
  • Identify opportunities & proactively pursue initiatives for how we can drive stronger collaboration across Sales and CS to ensure a seamless customer experience
  • Proactively manage the full development life cycle of enablement programs from inception through delivery

About you

  • You’ve run strategic Enablement programs before and integrate data into your program assessment, deployment, and support.
  • You’ve either been on the client-facing or Enablement side of enterprise / strategic sales and post sales and quickly gain buy-in from your upmarket AEs and CSMs.
  • You have Customer Success Enablement experience: You understand (1) the intersections of and nuances between Sales and Success (2) how to enable the motions and competencies needed to grow and expand customers (3) understand the key metrics that measure the success of enablement programs in terms of customer and company outcomes.
  • You are process-, detail-, and quality-oriented: You find structure in the abstract so that others can more easily learn and understand, balance the details with the big picture, and strive to put forth high-quality work for your internal customers.
  • You thrive with autonomy: You have experience managing your own projects and prioritize competing demands by assessing data, as well as business- and customer-centric considerations. You’re quick to context share with your stakeholders and teams, as well as collaborate with others when helpful.
  • You are a clear and polished communicator: You can distill complex topics and ideas into something digestible for a wide array of learners, and you can deliver clear and engaging messaging both verbally and in written format (with an eye toward the ways in which you may need to adapt communication approaches for different audiences).
  • You are dedicated to continuous improvement and feedback: Whether it’s being a student of Enablement or identifying and working through process bottlenecks, you are motivated to continuously iterate and improve.
  • You have at least 8 years of relevant work experience, including at least 5 years in SaaS, 5 years in Revenue Enablement, and 2 years in a direct sales or CS role.
  • You are authorized to work in the United States. Please note that, currently, Everlaw is not sponsoring employment visas.

Benefits

  • The expected salary range for this role is between $145,000 and $185,000. The final offered salary will be dependent upon many factors including the candidate’s experience and skills. The base pay range is subject to change in the future.
  • Equity program
  • 401(k) retirement plan with company matching
  • Health, dental, and vision
  • Flexible Spending Accounts for health and dependent care expenses
  • Paid parental leave and approximately 10 days (80 hours) per year of sick leave
  • Seventeen paid vacation days plus 11 federal holidays
  • Membership to Modern Health to help employees prioritize mental health and wellness
  • Annual allocation for Learning & Development opportunities and applicable professional membership dues
  • Company-sponsored life and disability insurance
  • Find out more about our Benefits and Perks

Perks

  • Work in Uptown Oakland, just steps from the BART line and dozens of restaurants and walking distance to Lake Merritt
  • Flexible work-from-home days on Tuesdays and Fridays
  • Monthly home internet reimbursement
  • Select your preference of hardware (Mac or PC) and customize your desk setup
  • Enjoy a wide variety of snacks and beverages in the office
  • Bond over company-wide out-of-the-box events and fun activities with your team
  • Time off for company-sponsored volunteer events and 4 paid hours per quarter to volunteer at a charitable organization of your choice
  • Take advantage of learning and career development opportunities
  • Ranked #9 on Glassdoor's Best Places to Work 2023 for US small and medium companies
  • One of Wealthfront’s 2021 Career Launching Companies, and ranked #2 on the “2022 Bay Area Best Places to Work” list by the San Francisco Business Times and the Silicon Valley Business Journal
  • One of Fast Company’s World's Most Innovative Companies for 2022 and proud contributor of free ediscovery resources to benefit the greater good through “Everlaw for Good”
  • #LI-EJ1
  • #LI-Hybrid
Pursue Truth While Finding Yours
At Everlaw, we are deeply invested in pursuing the truth, for our clients and for our employees. We know that when you’re empowered to pursue your passions, it is reflected in the work. That’s why we’re committed to the professional growth of all our team members, offering an annual learning and development stipend and regular career check-ins with managers. If you’re looking for a place that values passion, integrity, and a desire to learn, we’d love to hear from you!
We help law firms, government agencies, and corporations sift through millions of documents of evidence in big lawsuits and investigations to find the proverbial smoking gun (or needle in the haystack -- pick your metaphor). It's a multi-billion dollar space typically dominated by service-oriented vendors, and we're coming at it with cutting-edge technology and elegant design. It's working, and we've been growing very rapidly: we host hundreds of terabytes of data and work with all 50 state Attorneys General and hundreds of law firms on some of the most high-profile cases litigated today.
Everlaw is an equal opportunity employer. We pride ourselves on having a diverse workforce and we do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We respect the gender, gender identity and gender expression of our applicants and employees, and we honor requests for pronouns. It is our policy to comply with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity, including the California Equal Pay Act. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Everlaw requires all of its employees to be fully vaccinated for COVID-19, unless a medical or religious exemption applies. If you are hired, we will require you to prove that you have received the COVID-19 vaccine, unless you have received a medical or religious exemption.
We collect and process the personal information you provided along with your job application in accordance with our Applicants Privacy Notice and Notice at Collection.