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Customer Success Enablement Specialist



Customer Service, Sales & Business Development
Toronto, ON, Canada
Posted on Tuesday, July 9, 2024
At Enable, we believe rebates are the best way for companies within the supply chain to create, maintain and grow their trading relationships. Rebates allow trading partners to make the best decisions for their businesses, meaning everyone wins: manufacturers, distributors, retailers and, most importantly, end consumers. At Enable, we’re creating a healthy, vibrant supply chain ecosystem where partner collaboration drives the best products, services and values to customers.
And the market agrees with us. Enable is a rapidly growing, series-D funded SaaS company. Our more than 500 Enablees serve the global supply chain from the UK, US, Canada and Australia, and we have goals of continued international expansion.
As one of our exceptional Enablees, you'll play a pivotal role in shaping the future of rebate management. Join us in a dynamic work environment teeming with opportunities, where your efforts will not only establish our platform as the world's leading rebate management software but also help us revolutionize the entire supply chain experience.
Job Summary
As a Customer Success Enablement Specialist, you will work with the CS Enablement team to create new courses, manage the New Starters Onboarding Plans and use the LMS (Learning Management System) to publish courses, generate reports, and build learning paths. You will develop courses for both technical and soft skills projects, working together with Subject Matter Experts to convert different resources to eLearning format. You will identify gaps and apply instructional design principles, editing visual elements and creating new SCORMs. The Learning specialist role collaborates with cross-functional teams to ensure alignment of training initiatives with overall business goals.

What we are asking you to do!

  • Work with the CS Enablement team and Subject Matter Experts to design and develop Technical and Soft-skills courses.
  • Develop SCORM content, self-paced learning and blended learning formats.
  • Identify gaps in instructional design artifacts, and work to increase learning quality.
  • Track learning consumption, course assignments, reports, and rosters using our LMS (Learning Management System) to update the Enablement metrics.
  • Manage the New Starter Project Plans, including enrollment, completion and building new plans, as needed.
  • Maintain the CS Learning curricula, and update Learning paths in the LMS.
  • Organize and maintain Enablement resources, file structure and documentation.
  • Develop customer-facing courses and build learning paths as part of the customer education catalogue.

What we are asking you to bring!

  • Bachelor's degree in a relevant field.
  • +5 years of experience in Enablement, training or L&D fields.
  • Experience with Adult education and Instructional Design principles.
  • Ability to create SCORM files and publish courses using Articulate Rise. Experience with Articulate Storyline is a plus.
  • Produce and edit videos and audio learning objects using professional tools (Adobe Premiere Pro, Audition).
  • Previous experience with Learning Management Systems (LMS) for course delivery, learning journeys and tracking reports. Experience with Workramp is a plus.
  • Able to work independently in a fast-paced, client-focused environment while managing multiple competing priorities.
Enable Global Inc provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. Enable complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Enable expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of Enable employees to perform their expected job duties is absolutely not tolerated.