Our vision is to improve the quality of life of people with cancer. Today, we provide behavioral health care to the 17 million cancer patients in the US as an extension of their medical treatment. We have a world-class team of clinicians, technologists, and healthcare operations builders passionate about partnering with cancer centers to deliver supportive care to their patients.

Role Overview

Colla Health is seeking a Senior Manager, Partner Success to own and continuously improve how we launch, manage, and grow partnerships with cancer centers. This role is responsible for ensuring new practices ramp successfully, existing partners remain highly engaged, and patients are consistently connected to Colla’s supportive care services. Reporting directly to the Co-Founder & COO, this role is a critical early hire with direct influence on partner strategy and company culture. The ideal candidate is equal parts relationship-builder, operator, and problem-solver, with deep empathy for oncology practices and strong execution instincts.

Key Responsibilities

Partner Implementation & Launch

Own end-to-end implementation of new oncology practice partners, from contract signing through go-live and early ramp
Design and manage clear implementation plans, timelines, and success metrics to ensure fast, reliable launches
Serve as the primary project manager coordinating internal teams (clinical operations, product, growth, technology) and external practice leadership

Ongoing Partner Management & Success

Build and maintain strong, trusted relationships with oncology practice leadership, providers, and key administrative staff
Act as the primary point of contact for partners, owning communication, issue resolution, and operations improvement
Represent Colla Health externally with professionalism, urgency, and accountability
Lead regular partner check-ins, quarterly reviews, and senior-level calls, including preparation of agendas, performance insights, and success plans
Be deeply attuned to partner goals, constraints, and priorities, translating feedback into actionable improvements across Colla’s teams

Provider Engagement & Patient Growth

Drive consistent engagement with oncologists, nurses, medical assistants, and practice staff to support awareness, adoption, and referral to Colla’s supportive care services
Partner closely with Colla’s patient growth, clinical operations, and product teams to operationalize new patient identification and referral initiatives
Monitor partner-level performance metrics (e.g., referrals, utilization, engagement) and lead targeted interventions to improve outcomes Identify expansion opportunities within existing practices and help scale best practices across the partner portfolio

What Success Looks Like

New partners launch smoothly and ramp quickly with minimal friction
Practice leaders view Colla as a trusted, responsive, and indispensable partner
Clinical teams consistently understand and use Colla’s services
Patient access to supportive care grows sustainably across partner sites

Qualifications

5+ years of experience in healthcare, preferably oncology and/or behavioral health
Demonstrated ability to build trust and relationships with diverse groups of practice administrators and clinical leaders
Experience managing accounts in customer success roles or clients via consulting engagements
Scrappy, curious, organized, excellent communicator, action-oriented, data-driven and focused on daily improvement
Success working remotely with occasional travel to partner locations

Compensation and Benefits