About the role

We are hiring a Compliance Associate to join our Compliance team within our Operations and Member Experience Advisory pillar. As a Compliance Associate, you’ll advise in operationalizing complaint handling processes and provide general oversight. You’ll work with internal teams (first and second line of defense) as well as with our issuing bank partners’ legal and compliance teams, to facilitate quality and innovative compliance risk management solutions. You’ll work with internal and external partners to review complaints, associated root cause, and advise on processes to mitigate compliance risk at Chime.

The base salary offered for this role and level of experience will begin at $82,620 and up to $114,800. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to

• Consumer Complaint Oversight - Advise and support operational teams in investigating and resolving consumer complaints, while analyzing trends to identify and address potential consumer impact.
• Consumer Complaint Oversight - Perform oversight and monitoring to ensure timely and appropriate resolution of consumer complaints, and assist with responding to regulatory complaints to maintain Chime’s reputation and compliance.
• Consumer Complaint Compliance Advisory - Support the first line of defense in understanding regulatory requirements and best practices in complaint management
• Control implementation and documentation - Advise on the creation of compliance controls and monitoring overall compliance control environment.
• Procedures, Guidance, and Training - Supporting the first line of defense by providing clear procedures, guidance, and training. This includes developing and refining complaint-handling procedures, offering day-to-day guidance, and delivering training to ensure team members understand regulatory requirements and best practices.
• Assist with regulatory and bank partner inquiries related to complaint handling practices
• Provide recommendations for improving training, policies, and procedures based on root cause analysis of complaints.
• Demonstrate advisory and experience with consumer laws and regulations related to banking products to ensure Chime’s adherence and compliance with, but not limited to, the Truth In Lending Act (Regulation Z), Unfair, Deceptive or Abusive Acts or Practices (UDAAP), Electronic Funds Transfer Act (Regulation E), Truth in Savings Act (Regulation DD), NACHA, and VISA Operating Standards as well as state-specific rules and regulations.
• Establish and maintain strong relationships with internal and external stakeholders.
• Balance compliance risks with innovative, member-friendly solutions.

To thrive in this role, you have

• 6+ years of experience in banking, credit, lending, deposits, or consumer compliance.
• Strong knowledge of regulations such as, but not limited to: UDAAP, Reg DD, NACHA, Reg Z, VISA standards, Reg E, and FCRA.
• Familiarity with regulations for payments, lending, and deposit accounts.
• Experience advising stakeholders on consumer compliance laws and regulations.
• Skilled in researching and applying banking rules and industry standards.
• Understanding of how agencies like CFPB impact the complaints process.
• Experience working with regulatory agencies, especially responding to agency complaints.
• Experience advising on control design and execution.
• Ability to collaborate and influence internal and external partners on regulatory issues.
• Excellent analytical, verbal, and written communication skills.
• Ability to balance compliance risks with innovative, member-friendly solutions.
• Problem-solver with minimal oversight.
• Creative thinker with a focus on member experience.

A little about us

At Chime, we believe that everyone can achieve financial progress. We’re passionate about developing solutions and services to empower people to succeed. Every day, we start with empathy for our members and stay motivated by our desire to support them in ways that make a meaningful difference.

We created Chime—a financial technology company, not a bank*-- founded on the premise that basic banking services should be helpful, transparent, and fair. Chime helps unlock the access and ability our members need to overcome the systemic barriers that block them from moving forward. By providing members with access to liquidity, rewards, and credit building, our easy-to-use tools and intuitive platforms give members the ability to have more control over their money and to take action toward achieving their financial ambitions.

So far, we’re well-loved by our members and proud to have helped millions of people unlock financial progress, whether they started a savings account, bought their first car or home, opened a business, or went to college. Every day, we’re inspired by our members’ dreams and successes, big and small.

We’re uniting everyday people to unlock their financial progress—will you join us?

*Chime partners with The Bancorp Bank and Stride Bank, N.A., Members FDIC, that power the bank accounts used by Chime Members.

What we offer

• 🏢 A thoughtful hybrid work policy that combines in-office days and trips to team and company-wide events depending on location to ensure you stay connected to your work and teammates, whether you’re local to one of our offices or remote
• 💻 Hybrid work perks, like backup child, elder and/or pet care, as well as a subsidized commuter benefit
• 💰 Competitive salary based on experience
• ✨ 401k match plus great medical, dental, vision, life, and disability benefits
• 🏝 Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off
• 🫂 1% of your time off to support local community organizations of your choice
• 👟 Annual wellness stipend to use towards eligible wellness related expenses
• 👶 Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
• 👪 Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
• 🎉 In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
• 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress

We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, Cook County Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation, please let us know.

To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.

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