Carta is a platform that helps people manage equity, build businesses, and invest in the companies of tomorrow. Our mission is to unlock the power of equity ownership for more people in more places.

Carta is trusted by more than 40,000 companies and over two million people in nearly 160 countries to manage cap tables, compensation, and valuations. Carta also supports nearly 7,000 funds and SPVs, and represents nearly $130B in assets under administration. Carta's tender offer solutions have returned $14B to shareholders in secondary transactions. Today, Carta’s platform manages nearly three trillion dollars in equity globally.

For more information about our offices and culture, check out our Carta careers page.

The Team You’ll Work With

Our team’s mission is to provide excellent customer service by leveraging our knowledge of equity and Carta to reduce customer effort and empower clients to efficiently manage their ownership.

As a Support Analyst, you will have the opportunity to support our product lines including: Cap Table Management and Carta Total Compensation.

The Problems You’ll Solve

As one of the first few hires on the APAC Customer Support team, you will have a unique opportunity to make a significant impact on our business in the region. Serving as our customers’ primary point of contact, support analysts will address inbound requests/inquiries over phone, chat and email.

A successful candidate will be comfortable and confident in written and verbal communication with whichever of Carta’s stakeholders they end up working with. This could include C-level executives, customers’ employees, law firms (partners and paralegals), as well as investors/board members. Support Analysts need to be able to learn quickly and effectively solve problems.

As a support analyst, the responsibilities and duties you can expect include:

Provide timely and accurate front-line support for all customers
Proactively follow-up with your clients and stay actively engaged from the day a case is opened
Engage with clients real-time via email and phone or zoom
Keep documentation of client interactions so that you and your teammates can identify and address trends through process improvement
Become an expert in our security and escalation practices
Train your clients based on the understanding you have acquired while working with them
Maintain an in-depth understanding of the software platform as well as all of Carta’s business units - Private Markets and Valuations.
Assist with product development by testing new features and bug fixes as well as surfacing customer feedback
Contribute to the ongoing learning and success of the team/company by sharing knowledge through mentorship, collaboration, and thorough documentation

About You

Fluent in English with strong written and verbal communication skills
Experience working in a client facing role, preferably a call-center or similar style work environment
Customer Obsessed : Care deeply and passionately about the customer experience, and is able to maintain customer satisfaction scores even when case volume is high
Problem Solver : Driven to help and solve problems both for your clients and your team
Ownership : Take ownership of problems and enjoy making contributions to process improvements
Poised : Exhibit diplomacy, tact, and poise when communicating with clients or customers
Adaptable : Able to thrive in ambiguous environments and be nimble to changes

Even if you don’t have all of the qualifications we’ve listed, please apply if you believe you could be impactful in this role!

We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, please connect with the recruiter via email. As a company, we value fairness, helpfulness, transparency, leadership and build our teams around these values. Check out our careers page to get to know us better as you think about your next step at Carta.

Important Security Notice for Candidates

Our company has been targeted by individuals creating fake domains similar to ours to scam prospects and candidates. Please note that all official communications from us will come from an @carta.com domain. Be cautious of any requests for sensitive information or payments outside of our official channels. For more information about this type of scam, please review the guidelines provided by the Federal Trade Commission (FTC). If you encounter any suspicious activity, please report it immediately to [email protected].