The Company You’ll Join

Carta is a platform that helps people manage equity, build businesses, and invest in the companies of tomorrow. Our mission is to unlock the power of equity ownership for more people in more places.

Carta is trusted by more than 40,000 companies and over two billion people in nearly 160 countries to manage cap tables, compensation, and valuations. Carta also supports nearly 7,000 funds and SPVs, and represents nearly $130B in assets under administration. Carta's tender offer solutions have returned $14B to shareholders in secondary transactions. Today, Carta’s platform manages nearly three trillion dollars in equity globally.

Companies and funds like Tribe and Pipe build their businesses on Carta. The company has been included on the Forbes World’s Best Cloud Companies, Fast Company's Most Innovative list, and Inc.’s Fastest-Growing Private Companies. We’ve also been recognized as a 2023 Built In Best Place to Work in the U.S., a Muse VIBE Award winner in the Vacation and Time Off category and certified as a Great Place to Work

For more information about our offices and culture, check out our Carta careers page.

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The Problems You’ll Solve

At Carta, our employees set out on a mission to unlock the power of equity ownership for more people in more places. We believe that the problems we solve today unlock the opportunities of tomorrow.

Expanding into Luxembourg is a key part of Carta’s broader global expansion strategy. As our first Authorised Delivery Manager based permanently in Luxembourg, you’ll:

• Ensure a great client experience across all funds in line with company standards, procedures and guidelines
• Work with Service Providers and key internal stakeholders to implement, monitor and maintain service level agreements and analyse key performance indicators to ensure service delivery of our UCI administration and domiciliation and corporate services functions
• Be empowered to effectively direct the business, but also that of the managers of the various business functions (i.e. key functions) of the institution
• Act as the first point of escalation for internal and external operational related queries and liaise with Service providers to resolve and report issues in a timely manner
• Be responsible for financial performance of the team including team billing and debtor management
• Responsible for supervising the client communication function of the UCI administration business
• Develop new business relationships and focus on client growth and retention
• Responsible for staff retention and development of team
• Act as a higher authority on technical client specific matters
• Take responsibility for own personal development, in line with agreed annual performance objectives
• Oversight of administration and accounting teams
• Oversight of the workflow of the team
• Oversight and authorise outgoing correspondence and documentation (any media) of the team
• Responsibility for the financial management of the team
• Responsibility for ensuring that team accounting deadlines and review deadlines are met
• Development/enhancement of team specific procedures
• Attend manager and executive board meetings as appropriate
• Responsibility for a portfolio of clients (including complex and high touch clients)
• Comprehensive knowledge of the differing requirements/ processes for high risk clients
• Liaising with all intermediaries and external agents such as new business introducers, legal advisors, and auditors in respect of team clients
• Liaise with new clients, business introducers and intermediaries
• Assist with the client acceptance process for new clients
• Responsibility to ensure all relevant business development and client relationship information is recorded in CRM
• Involvement in writing the annual business plan and responsibility for reviewing, monitoring and reporting on it
• Involvement in the budget process and monitoring thereof
• Ensure fee arrangements are appropriate and remain so
• Act as an authorised signatory of the Professional of the Financial Sector entity
• Potentially act as director of Luxembourg intra-group entities

About You

• Must be permanently on site in Luxembourg
• Must possess adequate professional experience by virtue of having previously carried out similar activities at a high level of responsibility and autonomy
• Have at least 5 years of relevant experience in the investment fund industry
• Ideally hold a university degree, preferably in economics, legal, or finance
• Knowledge of alternative investment funds would be an advantage
• Very strong customer orientation, solution-orientation and proactivity
• Very good organisational and communication skills, with an ability to work independently
• Excellent team spirit, availability and flexibility
• Excellent communication skills, with strong professional English language capability