Bitsight is a cyber risk management leader transforming how companies manage exposure, performance, and risk for themselves and their third parties. Companies rely on Bitsight to prioritize their cybersecurity investments, build greater trust within their ecosystem, and reduce their chances of financial loss.
Built on over a decade of technological innovation, its integrated solutions deliver value across enterprise security performance, digital supply chains, cyber insurance, and data analysis.

• We invented the cyber ratings industry in 2011
• Over 3000 customers trust Bitsight
• Over 750 teammates are dispersed throughout Boston, Raleigh, New York, Lisbon, Singapore, and remote

Responsibilities

• Learn to be a power user of Bitsight products, capabilities and services

• Primary point of contact for driving deployment/implementation plans over the course of 30 to 90 days to onboard a customer team

• Engage professionally with users of free access accounts, nurturing relationships with the goal of transitioning qualified leads into business opportunities.

• Support our customers and partners in their efforts to deploy and operationalize the Bitsight platform and API

• Partner with sales to identify and document customer goals, their metrics for success, any renewal concerns or up-sell opportunities

• Collaborate and organize both customer personnel and in-house resources to troubleshoot and resolve issues

• Teach methods of best practice, and proactively alert customers of any impending issues as they are being set up for success

• Conduct a business review for top accounts as a close-out for an onboarding plan

• Collect feedback and work with Product Management to solve product issues

• Positively impact customer account and health metrics such as; log-in rates, product consumption, renewal confidence, customer satisfaction, and engagement

• Document interactions, risks, and successes for both customers and internal audiences

• Develop materials and presentations for all level training and reporting

• Set recommended actions and provide regular updates on the status of active issues, to all stakeholders both external and internal

• Proactively review customer dashboards, address any open issues, and ensure completion of Onboarding Plans

• Responding to internal and external calls and emails in a timely and professional manner.

• Research, and lead ways to improve team processes and procedures.

Requirements

• Strong verbal, written, and interpersonal skills, as well as excellent planning and organizational skills

• Post-sales experience, engaging with customers for training/implementation

• Experience with common customer success tools like salesforce.com and Gainsight

• Must have experience working with sales and customer facing teams

• Must be coachable and willing to actively seek constructive feedback

• Experience in project management with an ability to take charge when managing multiple projects to completion

• Ability to adapt from the plan in order to troubleshoot and solve customer issues independently

• Security or risk management experience preferred

Diversity. Bitsight is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.

Culture. We put our people first. Bitsight offers best in class benefits. We devote the same energy to nurturing our company's inclusive culture as we apply to serving our customers' needs. Working at Bitsight will give you the opportunity to fulfill your professional goals and expand your skills.

Open-minded. If you got to this point, we hope you’re feeling excited about the job description you just read. Even if you don’t feel that you meet every single requirement, we still encourage you to apply. We’re eager to meet people that believe in Bitsight’s mission and can contribute to our team in a variety of ways.

Additional Information for United States of America Applicants:

Bitsight also provides reasonable accommodations to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email [email protected]. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.

Qualified applicants with criminal histories will be considered for employment consistent with applicable law.

This position may be considered a promotional opportunity pursuant to the Colorado Equal Pay for Equal Work Act.