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Senior IT Engineer



Boston, MA, USA
Posted on Wednesday, September 20, 2023

Bitsight is a cyber risk management leader transforming how companies manage exposure, performance, and risk for themselves and their third parties. Companies rely on Bitsight to prioritize their cybersecurity investments, build greater trust within their ecosystem, and reduce their chances of financial loss.
Built on over a decade of technological innovation, its integrated solutions deliver value across enterprise security performance, digital supply chains, cyber insurance, and data analysis.

  • We invented the cyber ratings industry in 2011
  • Over 3000 customers trust Bitsight
  • Over 750 teammates are dispersed throughout Boston, Raleigh, New York, Lisbon, Singapore, Argentina, and remote

Provide the technical expertise and project coordination necessary to deploy, configure and support computer hardware or software. Partner closely with members of the IT team and outside IT vendors to ensure service continuity and a high level of technical support for end users. Ensure all audio, video and other technical systems used in company conference rooms are continuously functioning. Routinely check in with users to ensure systems are effective and meeting the communication needs of the organization. Manage and optimize the local office networks to ensure a smooth experience for all employees. Investigate and remediate potential threats and anomalous user behavior. Contribute to developing and update IT documentation. Mentor and lead IT team. Position is fixed location based in Boston office; however, telecommuting may be permitted up to three (3) days per week.

Job Requirements:

Requires a Bachelor’s degree (or foreign equivalent) in Information Systems, Computer Science, Computer Engineering, Computer Networking and System Administration or a directly related field plus five (5) years of experience in a technical support role.

Three (3) years of experience in the following (experience may be gained concurrently)

  • Mac OS/OS X/ iOS support

Two (2) years of experience in the following (experience may be gained concurrently)

  • Asset purchasing, management, and tracking

  • Network hardware installation and configuration

  • SaaS application administration

Will accept a Master’s degree plus three (3) years of experience in a technical support role in lieu of a Bachelor’s degree plus five (5) years of experience.

40 hours/week, 9:00am-5:00pm, Salary: $105,000 - $157,000 /year.

Diversity. Bitsight is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.

Culture. We put our people first. Bitsight offers best in class benefits. We devote the same energy to nurturing our company's inclusive culture as we apply to serving our customers' needs. Working at Bitsight will give you the opportunity to fulfill your professional goals and expand your skills.

Open-minded. If you got to this point, we hope you’re feeling excited about the job description you just read. Even if you don’t feel that you meet every single requirement, we still encourage you to apply. We’re eager to meet people that believe in Bitsight’s mission and can contribute to our team in a variety of ways.

Additional Information for United States of America Applicants:

Bitsight also provides reasonable accommodations to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email . This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.

Qualified applicants with criminal histories will be considered for employment consistent with applicable law.

This position may be considered a promotional opportunity pursuant to the Colorado Equal Pay for Equal Work Act.