About the Role

We’re looking for an early-career Renewals Manager to support our growing APJ customer base. This is a hands-on, individual contributor role designed for someone with 2–3 years of experience in a SaaS commercial or customer-facing role who is ready to take ownership of renewal execution for a defined book of business. You’ll work closely with Customer Success, Account Management, and Sales to manage renewal timelines, identify risk, and deliver value-aligned renewal outcomes. This role is intentionally scoped for developing talent - it is not a senior or strategic renewals role - and offers a strong foundation for building renewal expertise, commercial judgment, and long-term growth at Abnormal.

Who you are

• An accountable owner of renewal execution who is comfortable managing outcomes with guidance and partnership
• Commercially curious and motivated to develop negotiation and deal-structuring skills
• Proactive in identifying renewal risk and escalating or addressing issues early
• Comfortable managing multiple priorities across a defined book of business
• A clear, professional communicator with the ability to engage customer stakeholders effectively
• Data-informed, with an interest in forecasting, planning, and prioritization
• A collaborative teammate who builds trust with Customer Success, Sales, and cross-functional partners

What you will do

• Own and execute the end-to-end renewal process for a defined set of accounts or territory, from early engagement through close
• Manage renewal timelines and customer communication to ensure timely, predictable outcomes
• Partner closely with Customer Success and Account Management to maintain strong customer health and retention
• Proactively identify renewal risk indicators and contribute to mitigation plans in partnership with cross-functional teams
• Support renewal strategy and participate in contract and pricing discussions that balance customer needs with Abnormal’s business objectives
• Assist with pricing conversations, contract execution, and renewal documentation with appropriate guidance
• Identify and support expansion opportunities, including licensing true-ups and value-based upsells, in partnership with Sales and Account Management
• Deliver accurate renewal forecasting and reporting, leveraging data to inform prioritization and next steps
• Use customer insights to support value-based renewal conversations and positioning
• Collaborate with channel and partner teams to help ensure smooth, aligned renewal experiences

Must Haves

• 2–3 years of experience in Renewals, Customer Success, Account Management, or a related SaaS commercial role
• Experience supporting or owning contract renewals, including exposure to negotiation and close
• Foundational understanding of customer lifecycle management and common renewal risk indicators
• Experience participating in pricing, terms, or objection-handling conversations with customer stakeholders
• Ability to assess customer health signals and translate insights into renewal actions
• Proficiency with CRM systems (e.g., Salesforce); Gainsight experience is a plus
• Strong organizational and analytical skills to support forecasting, reporting, and renewal planning
• Ability to ramp quickly on new products, processes, and tools

#LI-LR1