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Technical Support Engineer



IT, Customer Service
New York, NY, USA
Posted on Wednesday, August 2, 2023

Pinecone is pioneering search and database technology that's revolutionizing how developers build search systems. Our managed vector database provides customers with easy-to-use capabilities that until now have only been in the hands of a few tech giants. The demand for vector databases is growing incredibly fast, and it shows in our user base. We have a large audience of ML engineers, software engineers, data scientists, and technical architects who are eager to learn and build with our product.

Pinecone is seeking a Technical Success Engineer to join our team. This role will involve providing world-class customer service and technical support for our vector database platform. The ideal candidate will have excellent communication and customer service skills, empathy, and ethical decision-making. They should also have a strong technical background, including experience working with two or more programming languages, familiarity with ML and AI, and experience working with two or more cloud providers.


  • Provide technical support to customers, including troubleshooting complex technical issues
  • Manage and resolve customer inquiries in a timely and effective manner
  • Identify areas of improvement for the customer experience and technical support processes
  • Document customer interactions and feedback by creating knowledge base articles and providing recommendations for improving the online documentation.


  • 3+ years of experience as a software engineer, system administrator, or similar
  • 1+ years of experience in a customer-facing technical support role
  • Proficiency in two or more popular programming languages
  • Working knowledge of ML and AI
  • Experience with cloud providers
  • Excellent written and verbal communication skills
  • Strong customer service and problem-solving skills
  • Ability to work independently in a fast-paced, team environment
  • Bachelor’s degree (or equivalent experience) in computer science or a related field


  • Competitive salary and benefits package, including health, dental, and vision insurance.
  • Opportunity to work with a world-class team of experts in ML/AI and cloud computing.
  • Chance to work on cutting-edge technology and help shape the future of AI and ML.
  • Flexible work schedule, including the option to work remotely.

Pinecone is a distributed team with clusters in New York, Tel Aviv, and San Francisco. You will be part of a world-class team from companies like Amazon, Google, Databricks, and Splunk. The company emerged from stealth in January 2021 with $10M in seed funding — led by the same legendary investor as Snowflake — followed by $28M Series A funding in announced in March 2022 and $100M Series B funding in April 2023.