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Proposal Management Lead

Immersive Labs

Immersive Labs

Boston, MA, USA · Remote
Posted on Saturday, April 29, 2023

Join the team changing the face of cybersecurity

A product you can believe in. Immersive Labs is the leader in people-centric cyber resilience

We have an exciting vision for cybersecurity - one that puts people at the center of cyber. Our cyber resilience SaaS platform is an agile, hands-on solution that helps teams continuously assess, build, and prove cyber capabilities through real-life simulations, rather than one-off training sessions.

We help the world’s biggest brands like Citi, Pfizer, Humana, and HSBC, protect their revenues and brand reputations.

Founded in 2017 from a cargo container in Bristol, UK, Immersive Labs has progressed to the global stage and has secured over $180 million of funding.

“The speed at which Immersive Labs produces technical content is hugely impressive, and this turnaround has helped get our teams ahead of the curve, giving them hands-on experience with serious vulnerabilities, in a secure environment, as soon as they emerge.”

- Head of Global Cybersecurity Operations, HSBC

The Opportunity

The Customer Experience team at Immersive Labs encompasses Customer Success, Customer Support, Sales Engineering, Professional Services and Enablement teams with the aim to ensure a consistent and seamless customer experience across all touchpoints in advocating, building and growing an ongoing healthy relationship with each customer.

Our company is seeking a highly motivated and experienced Proposal Management Lead to join our team. This role will drive various functions including RFP and proposal responses, advocacy marketing, partner engagement, program management, product feedback, and customer experience operations and tools. The successful candidate will be responsible for driving growth and expansion through effective proposal responses, customer advocacy, partner relationships, and program management.

Your main responsibilities (we're scaling fast, so these may change as we grow):

  • Manage the RFP and proposal response process for our large Enterprise customers, ensuring timely and high-quality submissions
  • Develop and execute advocacy marketing programs that engage and activate customers
  • Lead program management initiatives, ensuring successful execution of tools, processes, and reporting
  • Drive customer engagement through product feedback, usage initiatives, and success metrics
  • Ensure smooth partner operations, including onboarding, enablement, and ongoing support
  • Monitor and report on key performance indicators for proposals, customer support, and other key metrics for the Customer Experience org
  • Manage existing and future tools for Customer Experience org, including implementation, performance, and success metrics

Success in this role will depend most on your approach, underlying skills and potential for growth, even if some of the above would be new to you. You should apply if you have:

  • In depth experience in customer experience, proposal management, project and program management
  • Strong project management skills, with experience leading complex initiatives
  • Experience managing RFP and proposal responses, processes, and tools for Enterprise/Large customers segment
  • Proven success in building and maintaining partner relationships
  • Excellent communication and collaboration skills
  • Experience in advocacy marketing or customer experience is a plus

Immersive Labs’ growth has been fueled by the values that underpin everything we do, here's how they relate to this role:

  • Drive - We are innovators and market-creators, constantly moving forward to achieve results in support of our mission.
  • Inclusive - We are passionate about creating an environment of inclusion and respect for our employees, customers and partners, everyone has opportunities to thrive.
  • Customer Obsessed - We seek to develop deep relationships with our customers to help them achieve their business outcomes
  • One Team - We are a talented global team working together to achieve our vision.

If you would like to read more about what you can expect from our recruitment process, you can visit our dedicated interview process page.

What Immersive Labs offer: As well as an inclusive, supportive place for you to be you. We offer an extensive range of benefits so you can do your very best work:

  • Look after you and your family with Health, Dental and Disability insurance; fully paid sick leave and mental health support
  • Time off, flexible and remote working so you can work when and where is best for you, including 33 days holiday, 12 weeks enhanced parental leave, 2 volunteering days and a birthday half day
  • Save for the future with contribution matched 401K, and rewards and recognition for your successes
  • Career and learning development through the platform and our ‘Learn Anything’ fund
  • Recognition & Rewards for doing great work and living our values and behaviours
  • While most of the team is fully remote, when you do visit, our North American HQ is based in the centre of Boston, just a 10-minute walk from Back Bay train station
  • We’re a sociable, tight-knit team with monthly socials, sports clubs and quarterly parties. Our socials have included everything from cake competitions, to movie nights and escape rooms

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.