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Product Education Engineer

Harness

Harness

Product
San Francisco, CA, USA · Remote
Posted on Saturday, January 27, 2024
Harness is a high-growth company that is disrupting the software delivery market. Our mission is to enable the 30 million software developers in the world to deliver code to their users reliably, efficiently, securely and quickly, increasing customers’ pace of innovation while improving the developer experience. We offer solutions for every step of the software delivery lifecycle to build, test, secure, deploy and manage reliability, feature flags and cloud costs. The Harness Software Delivery Platform includes modules for CI, CD, Cloud Cost Management, Feature Flags, Service Reliability Management, Security Testing Orchestration, Chaos Engineering, Software Engineering Insights and continues to expand at an incredibly fast pace.
Harness is led by technologist and entrepreneur Jyoti Bansal, who founded AppDynamics and sold it to Cisco for $3.7B. We’re backed with $425M in venture financing from top-tier VC and strategic firms, including J.P. Morgan, Capital One Ventures, Citi Ventures, ServiceNow, Splunk Ventures, Norwest Venture Partners, Adage Capital Partners, Balyasny Asset Management, Gaingels, Harmonic Growth Partners, Menlo Ventures, IVP, Unusual Ventures, GV (formerly Google Ventures), Alkeon Capital, Battery Ventures, Sorenson Capital, Thomvest Ventures and Silicon Valley Bank.

Position Summary

As a Product Education Engineer at Harness, you will become an expert in Harness products to teach others to become experts. You will be the source of truth for operational recommended practices, implementation guidance, and solution architecture.

The Harness product suite empowers individuals and companies to provision, secure, connect, and run applications in the cloud according to the modern cloud operating model. For this role you should be comfortable working with code and the command line.

This role is cross-functional between product, engineering, sales engineering, and customer success. You should be excited about taking feedback and requests from the field, coming up with creative solutions to real-world problems, and documenting and presenting those solutions for others to learn from. You should be passionate about devops, microservices, security, teaching, and education — both internally for Harness employees and externally for Harness users

About the role

  • Ability to lead instructor lead training [ILT] for a variety of size customers at Harness.
  • Create hands-on lab exercises and interactive experiences to help practitioners become confident with Harness products.
  • Create questions and answers to further Harness Certified Experts certifications.
  • Write recommended and best practice guides for using Harness products in production.
  • Curate educational resources created by other Harness staff and the open source community.
  • Write clear, step-by-step guides for specific use cases.
  • Convert existing code samples to work on multiple cloud providers and for mixed workloads.
  • Create automations helping further automate our ILT and certification offerings.
  • Collaborate with other education engineers, sales engineers, product management, engineering, and solution architects to understand customer use cases and document solutions to their problems

About you

  • Genuine curiosity in learning how to learn and how to teach others to learn efficiently.
  • Excellent written and verbal communication skills - this will be tested during the interview process and is required to be successful.
  • Previous experience with any Harness product (production experience is not required).
  • 5+ years of experience in a customer-facing technical role such as technical trainer, sales engineer, technical account manager, customer success engineer, enterprise architect, software engineer, or other relevant work experience.
  • Experience running command line applications and developing/deploying web services on the cloud is required.
  • Experience in teaching or education. This could be as a technical evangelist, tutor, or mentor.
  • Experience operating and maintaining cloud infrastructure in a production environment is strongly preferred.
  • Experience with audio/video (recording, microphones, Adobe Premiere Pro, Screenflow or Camtasia) is preferred, but not required.
  • Experience with graphic design or visual explanations is preferred but not required.
  • Experience delivering curriculum, exams, and certifications via training partners is preferred but not required.

Work Location

We are looking for someone who is based in North America and willing to travel as needed. Bonus points if you leave near one of our offices (San Francisco, Mountain View, Dallas)

What you will have at Harness

  • Competitive salary
  • Comprehensive healthcare benefits
  • Flexible Spending Account (FSA)
  • Employee Assistance Program (EAP)
  • Paid Time Off, Flexible time off and Parental Leave
  • Monthly, quarterly, and annual social and team building events
  • Monthly internet reimbursement

Pay transparency
$150,000$161,000 USD