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Data Scientist, Customer Experimentation

Eppo

Eppo

Customer Service, Data Science
Remote · United States
Posted on Wednesday, November 22, 2023

At Eppo, we are building the future of experimentation, so that every company can have an entrepreneurial, customer oriented culture. We believe that AB experiments uniquely put customers at the center of product decisions instead of political processes.

Our next-gen platform allows companies to 10x their volume of AB experiments by embracing the full technical rigor of engineering and statistics while focusing intensely on the evangelism of results and accessibility to business users. We are built for the modern cloud infrastructure, with easy integrations and an emphasis on privacy and security.

Our team is made up of veteran product builders from Airbnb, Slack, and Snowflake, and our product is powering experimentation at some of top companies around the world. We’ve raised over $19M in Seed and Series A funding backed by top-tier venture firms like Menlo VC and Amplify Partners.

Watch a demo of Eppo on our homepage, read more on our blog, or check out our about us page to learn more about who we are!

Note: There have been recent reports of fraudulent emails from people impersonating the Eppo talent team. All legitimate correspondence from Eppo will come only from geteppo.com. Anything else should be reported to LinkedIn as a scam. For more information on these fake job scams, you can see this resource from the FTC: https://consumer.ftc.gov/consumer-alerts/2023/08/scammers-impersonate-well-known-companies-recruit-fake-jobs-linkedin-and-other-job-platforms

About the Role

We’re hiring a Customer Data Scientist to partner closely with our Customer Success team and support our customers in their experimentation journey. This is a technical role where you will shape how dozens of Eppo customers think about experimentation and help them get started with our platform and achieve long-term technical success. Individuals who excel at this job have the ability to think strategically and invest time in developing re-usable artifacts and best practices which are made available across all customers.

What you’ll do as a Data Scientist, Customer Experimentation:

  • Own any post-sales activities related to onboarding, training and adoption implementation of the Eppo platform for new and existing customers

  • Establish yourself as a trusted advisor to technical stakeholders and help solve their experimentation problems

  • Be the first point of contact for high priority customers issues or questions related to Eppo’s technical architecture and usage

  • Provide customers with best practices for integrations, develop playbooks for use cases and identify key onboarding & adoption patterns to speed time to value

  • Advocate for customers internally by frequently providing customer feedback to the product team

Skills

What you’ll bring to the team:

  • 4+ years of experience as a data scientist, solutions engineer, or solutions consultant

  • Proficient at SQL and analytics engineering

  • Foundational knowledge of statistics and experimentation

  • Experience managing relationships with technical stakeholders

  • Ability to own and quarterback technical customer asks

  • Desired: You have run many online experiments or have worked on an experimentation platform before

Compensation

  • Competitive salary and early team equity. The estimated salary range for this role is $127,000-$203,000 OTE, depending on experience

  • Top of the line health, dental, and vision insurance

  • New laptop/equipment of your choice and whatever else you need to be productive

  • Compensation for learning materials, tools, and resources to help you learn and grow