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Associate Renewals Manager



Denver, CO, USA
Posted on Friday, June 7, 2024

About Envoy

Envoy’s workplace platform has redefined how companies welcome visitors, improve the onsite experience, book desks and meeting rooms, manage deliveries, and access accurate and unified workplace data in 16,000 locations around the globe by designing products that solve common workplace problems.

Envoy provides a simple way to manage your complex safety, security, and compliance needs across all your workplace locations—wherever you need to bring people together.

Rely on smart, automated solutions to common workplace problems, like freeing up unused space and eliminating repetitive tasks. Not only does this allow you to make the most efficient use of your space and resources, it frees up your team’s time to focus on the work that matters.

With Envoy’s intuitive technology that employees actually enjoy using, you can create a great workplace experience that fosters community and togetherness by making it easy for teams to coordinate working onsite.

Unlike companies that offer disconnected workplace solutions and disparate (and often imprecise) data sources, Envoy’s platform provides accurate, comprehensive, and unified workplace data so you can make informed business decisions. Envoy’s integrated solutions pull data from multiple sources to ensure that you always have the most accurate data available.

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About the Role

We are looking for a team member who can educate and evangelize Envoy to every office in the world. As a member of the Renewals team, you will help define our strategy to maximize retention and drive expansion while providing a great customer renewal experience. This role will be part of the Customer Success team, where our goal is to be the most innovative, efficient, and effective customer team B2B has ever seen. Envoy is a rapidly expanding business, and there are many opportunities for career progression and advancement.

This is a hybrid position that requires 3 days a week (Tuesday - Thursday) in our Denver office.

You will

  • Own, drive, and lead the renewal lifecycle for our highest volume, lowest touch customer segment.
  • Manage a large customer cohort, on a reactive basis, working to save customers from cancellations, reduce contractions, convert annual customers to multi-year renewals, and close the renewal transaction.
  • Engage key stakeholders in identifying contract requirements and resolving potential roadblocks to ensure an on-time close.
  • Craft proposals, negotiate terms, and navigate procurement in collaboration with our Finance and Legal teams.
  • Help develop and optimize our low-touch digital renewals program, from playbooks to processes.

You have

  • 1+ years in Customer Success or Account Management, preferably with SaaS closing experience.
  • A demonstrated track record of continuous and demonstrable success in SaaS, including over-attainment against quota, for at least 2 years.
  • Experience engaging with Procurement and Legal teams and navigating the quote-to-close process.
  • Experience managing pipelines with fast-moving transactional deals as well as longer-term, larger strategic deals.
  • Experience with SFDC CPQ, Intercom, and Jira is a plus.

You are

  • A Customer Success professional at heart with a Sales mindset.
  • An extremely organized individual with the ability to manage several competing priorities with strategic impact and urgency.
  • Excellent at building internal relationships, working cross-functionally, and becoming a trusted representative of the Customer Success organization across Envoy.
  • A motivated and resilient professional, maintaining enthusiasm for the renewals team's goal to create more revenue stability and growth for Envoy.
  • An owner and contributor in helping build a small but growing team.

You'll get

  • A high degree of trust in your ideas and execution
  • An opportunity to partner and collaborate with other talented people
  • An inclusive community where you feel welcomed and cared for as a person
  • The ability to make an immediate impact helping customers create a great workplace experience
  • Support for your personal and professional growth

Compensation description

Envoy's compensation package includes market competitive salary, equity for all full time roles, and great benefits. If you are located in Denver, Colorado, our expected cash compensation for this role is $89,000-$100,000 OTE. Final offers may vary within the range provided based on experience, expertise, and other factors.

If you have any questions related to compensation, please contact Recruiting after you apply.


By applying for this position, you acknowledge that you have fully read and understand the job requirements and received the Envoy Privacy Notice for applicants, which is linked here. Completing this application requires you to provide personal data, such as your name and contact information, which is mandatory for Envoy to process your application. Envoy is an EEO Employer and does not discriminate on the basis of any characteristic protected by local, state or federal law.