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Training Lead

Dedrone

Dedrone

People & HR
Sterling, VA, USA
Posted on Friday, May 24, 2024

Job Title: Training Lead
Location: Sterling, VA

Company Overview:
Dedrone is the world’s most trusted smart airspace security company. Hundreds of commercial, government and defense customers around the world rely on Dedrone’s comprehensive, command and control (C2) solutions to protect against the persistent and escalating threat from drones while enabling “good” drones to fly. By leveraging AI/ML, Dedrone is the only solution that provides continuous, autonomous interrogation and verification of drones that enables both multi-sensor and multi-mitigation options onto a single fused "pane-of-glass". Whether on-premise / air-gapped or in the cloud, Dedrone customers can easily detect, track, identify, analyze, and mitigate drone threats.

As the Training Lead at Dedrone, you will be responsible for developing and delivering comprehensive training programs for both internal teams and external clients. You will play a key role in ensuring that our employees and customers have the knowledge and skills needed to effectively utilize Dedrone's solutions. We are seeking a dynamic and experienced individual with a passion for training, capable of gaining a deep understanding of Dedrone's product offerings.

You Will...

  • Training Program Development: Develop and implement training programs tailored to the needs of internal teams, partners, and customers. Design curriculum and training materials covering all of Dedrone's solutions, including hardware, software, sensors, and mitigation techniques.
  • Content Creation: Create engaging and interactive training materials, including presentations, videos, manuals, and online courses. Partner with Dedrone’s technical writers to ensure that training materials are up-to-date, accurate, and aligned with Dedrone's product roadmap and best practices.
  • Training Delivery: Facilitate training sessions for internal teams, partners, and customers, either in-person or virtually. Deliver hands-on workshops, demonstrations, and simulations to reinforce learning objectives and promote skill development.
  • Certification Programs: Establish certification programs for Dedrone's products and solutions, with an emphasis on training trainers to ensure effective knowledge transfer. Define criteria for certification, administer assessments, and issue certifications to individuals who demonstrate proficiency in operating and managing Dedrone's technology.
  • Customer Support: Provide ongoing support to customers through training initiatives, knowledge sharing, and troubleshooting assistance. Serve as a subject matter expert on Dedrone's products and solutions, addressing customer inquiries and resolving technical issues as needed.
  • Collaboration: Collaborate closely with cross-functional teams, including product management, sales, marketing, and customer success, to ensure alignment between training initiatives and business objectives. Gather feedback from stakeholders to continuously improve training programs and enhance customer satisfaction.
  • Documentation: Maintain comprehensive documentation of training materials, resources, and best practices. Develop user guides, technical manuals, and training documentation to support internal and external users in partnership with the technical writing staff.

You Have...

  • Bachelor's degree in education, instructional design, communications, engineering, or a related field; advanced degree preferred. Relevant industry experience is also acceptable.
  • 5+ years of experience in training and development, preferably in the technology industry.
  • Demonstrated expertise in designing and delivering training programs for complex technical solutions.
  • Strong presentation and facilitation skills, with the ability to engage and motivate diverse audiences.
  • Proficiency in instructional design principles, adult learning theory, and training evaluation methods.
  • Experience with e-learning platforms, learning management systems (LMS), and multimedia authoring tools.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and external stakeholders.
  • Customer-focused mindset with a passion for delivering high-quality training experiences.
  • Ability to travel as needed to conduct onsite training sessions and support customer engagements.

At Dedrone, we believe that great ideas come from anywhere. We support a collaborative environment and value open participation from individuals with different ideas, experiences, and perspectives. We believe having a diverse team makes Dedrone a more interesting and innovative place to work, and we strive to make Dedrone a welcoming and inclusive place for all.