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Resolutions Associate



Salt Lake City, UT, USA
Posted on Thursday, May 30, 2024

About Bluevine

Bluevine is on a mission to enable a better financial future for small business owners through innovative banking solutions designed just for them. By combining best-in-class technology with advanced security and a deep understanding of the small business community, we deliver end-to-end banking and lending products that empower always-on entrepreneurs to grow their businesses with confidence.

As a dynamic company with massive potential, we’re backed by leading investors such as Lightspeed Venture Partners, Menlo Ventures, 83North, Citi Ventures, and nearly 9 years of proven success. Since launching in 2013, we have grown exponentially, amassing over 400,000 customers across all 50 states and a global team of more than 500 people. Our passion is driven by purpose: to give small businesses the tools they need to succeed and we’re just getting started.

All of this begins with our team who are driven by collaboration, problem-solving, and learning and growing together. With a commitment to innovation and community impact, our mission is to help every small business—and every team member—thrive. Join us! #LI-Hybrid

About the Role

As a Resolutions Associate I, you will be working with clients and account debtors to resolve delinquent accounts.

We are looking to build a world-class team to connect small businesses with the working capital they need to maintain or grow their operations. If you have a strong desire to be part of a small, nimble team, in an exciting and growing space, then Bluevine is the right place for you.

What You'll Do:

  • Utilize your extensive collections experience to intelligently collect on delinquent accounts.
  • Develop and implement comprehensive repayment plans tailored to individual cases.
  • Conduct skip tracing to locate new points of contact and update account information.
  • Collaborate with your team to enhance overall collection performance and achieve targets.

What We Look For:

  • A minimum of 2 years of experience in Collections, with a preference for business-to-business (B2B) collections.
  • Strong conflict resolution skills and the ability to handle challenging situations effectively.
  • A problem-solver who embraces and excels in addressing tough issues.
  • Commitment to meeting and exceeding collection performance metrics.
  • Excellent verbal and written communication skills.
  • Strong organizational and prioritization abilities to manage your accounts efficiently.

BENEFITS AND PERKS - for employees located in the US

  • Excellent health coverage and life insurance benefits
  • 401K with an immediate 3% company match
  • PTO, Company Holidays, and Flexible Holidays
  • Company-sponsored Mental Health Benefits, including 1:1 therapy
  • Over $1,000 annually for a wellness benefit of your choice
  • Monthly WFH stipend
  • Generous, paid parental leave covering up to 12 weeks
  • Access to financial coaches and education sessions
  • Free commuter benefits - Caltrain passes for San Francisco employees and a monthly parking allowance
  • Weekly catered lunches and fully stocked kitchen pantries
  • Community-based volunteering opportunities