Customer Success Manager
Bitsight is a cyber risk management leader transforming how companies manage exposure, performance, and risk for themselves and their third parties. Companies rely on Bitsight to prioritize their cybersecurity investments, build greater trust within their ecosystem, and reduce their chances of financial loss.
Built on over a decade of technological innovation, its integrated solutions deliver value across enterprise security performance, digital supply chains, cyber insurance, and data analysis.
- We invented the cyber ratings industry in 2011
- Over 3000 customers trust Bitsight
- Over 750 teammates are dispersed throughout Boston, Raleigh, New York, Lisbon, Singapore, Argentina, and remote
Primary point of contact for driving customer success
Support our customers and partners in their efforts to successfully use and operationalize BitSight platforms
Work with sales to identify any renewal concerns or upsell opportunities
Collaborate and organize both customer personnel and in-house resources to troubleshoot and resolve issues
Perform customer onboarding, health checks, and proactively alert customers of any impending issues
Conduct quarterly business reviews for top accounts
Collect customer feedback and work with Product Management to preemptively solve product issues
Mentor customers and team members on best practices for issue avoidance and resolution
Document interactions, paths to resolution, and successes for both customers and internal audiences
Develop materials and presentations for executive-level training and reporting
Perform strategic analysis of customer portfolios for clients
Set follow-up actions and provide regular updates on the status of active issues to all stakeholders
Manage customers issues and satisfaction like a continuous project
Strong verbal, written, and interpersonal skills, as well as excellent planning and organizational skills
3-5 years of post-sales/pre-sales with proven experience in engaging with customers
Must have experience working with sales teams
Experience in project management with a proven track record of managing multiple projects to completion
Ability to troubleshoot and solve customer issues independently
Leadership qualities to drive customer solutions
Security or risk management experience preferred
Diversity. Bitsight is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.
Culture. We put our people first. Bitsight offers best in class benefits. We devote the same energy to nurturing our company's inclusive culture as we apply to serving our customers' needs. Working at Bitsight will give you the opportunity to fulfill your professional goals and expand your skills.
Open-minded. If you got to this point, we hope you’re feeling excited about the job description you just read. Even if you don’t feel that you meet every single requirement, we still encourage you to apply. We’re eager to meet people that believe in Bitsight’s mission and can contribute to our team in a variety of ways.
Additional Information for United States of America Applicants:
Bitsight also provides reasonable accommodations to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email [email protected]. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.
Qualified applicants with criminal histories will be considered for employment consistent with applicable law.
This position may be considered a promotional opportunity pursuant to the Colorado Equal Pay for Equal Work Act.