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Technical Support Specialist



This job is no longer accepting applications

See open jobs at BitSight.
IT, Customer Service
Remote · Portugal
Posted on Tuesday, January 23, 2024

Bitsight is a cyber risk management leader transforming how companies manage exposure, performance, and risk for themselves and their third parties. Companies rely on Bitsight to prioritize their cybersecurity investments, build greater trust within their ecosystem, and reduce their chances of financial loss.
Built on over a decade of technological innovation, its integrated solutions deliver value across enterprise security performance, digital supply chains, cyber insurance, and data analysis.

  • We invented the cyber ratings industry in 2011
  • Over 3000 customers trust Bitsight
  • Over 750 teammates are dispersed throughout Boston, Raleigh, New York, Lisbon, Singapore, Argentina, and remote

Are you passionate about helping others? Do you enjoy ensuring your customers get what they need, and are set up for success?

BitSight is a fast growing SaaS startup that has already established itself as the standard in the security ratings market. BitSight Security Ratings help companies manage the information security risk associated with their vendors, and insurers understand the full extent of the risk they are assuming when underwriting cyber insurance policies. Our easy to understand ratings are integrated into processes at organizations ranging from the Fortune 100 to state universities.

As a Technical Support Specialist your role will be crucial to our customers and internal team success as you help them get their portal, and their Third Party Risk Management program off the ground.

Your Day Will Include:

  • Handle internal and customer service requests via email. This can include getting a new customer portal setup for Sales, running a script to upload hundreds of vendors to a customer’s account, or helping a new user gain access to the platform.

  • Document what you learn, and any changes to processes you follow. This helps ensure others learn from your experience and expertise.

  • Become an expert on the tasks, responsibilities and types of requests you handle.

  • Recommend process improvements to leadership, so we can look for ways to make the experience easier for our users, and more efficient for the team.

We are Looking for...

  • Customer First Attitude: Providing a great customer support experience is important. We are looking for someone who cares about the people they are helping and will go the extra mile to help them get what they need.

  • Organized and Detailed Oriented: Many of the processes and tickets you would own are multi-step. We need someone who is organized and detail oriented, ensuring no part of a request is missed.

  • Be Part of a Team: We are a close knit team across three locations, and focus on being a resource to one another. We are looking for someone to join us!

Desired Qualifications:

  • 1-2 years in a customer facing role

  • Experience in a ticket platform and managing a ticket queue.

  • Strong verbal and written communication skills

  • Enjoys working with software, learning new things and has experience with technology.

  • Able to work the occasional evening/night at the end of the month.

  • Nice to Have: Familiarity with relational databases such as MySQL, Oracle or MS SQL Server

Why Work for Us

  • Be part of a late stage startup that is the standard in the Security Ratings Market.

  • Benefits package, including Health, Dental and Vision

  • Join team that is excited to come to work every day

  • We are an Equal Opportunity Employer

Diversity. Bitsight is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.

Culture. We put our people first. Bitsight offers best in class benefits. We devote the same energy to nurturing our company's inclusive culture as we apply to serving our customers' needs. Working at Bitsight will give you the opportunity to fulfill your professional goals and expand your skills.

Open-minded. If you got to this point, we hope you’re feeling excited about the job description you just read. Even if you don’t feel that you meet every single requirement, we still encourage you to apply. We’re eager to meet people that believe in Bitsight’s mission and can contribute to our team in a variety of ways.

Additional Information for United States of America Applicants:

Bitsight also provides reasonable accommodations to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email . This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.

Qualified applicants with criminal histories will be considered for employment consistent with applicable law.

This position may be considered a promotional opportunity pursuant to the Colorado Equal Pay for Equal Work Act.

This job is no longer accepting applications

See open jobs at BitSight.