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Live Technical Enablement Lead

Anthropic

Anthropic

IT
San Francisco, CA, USA · New York, NY, USA · Seattle, WA, USA · New York, NY, USA · San Francisco, CA, USA · Seattle, WA, USA · Remote
Posted on Sunday, June 9, 2024

About Anthropic

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the Role:

Anthropic is pioneering safe and reliable AI assistants. As we continue to advance industry-leading language models, we aim to empower users worldwide to build trustworthy and transformative generative AI applications.

We are seeking an exceptional Technical Live Enablement Lead to build out the live delivery arm of our scaled technical education program. In this highly cross-functional and dynamic role, you will serve as the primary live technical educator for Anthropic's models and products to internal and external stakeholders who interface daily with customers. You will create and deliver technical enablement through engaging presentations, interactive tutorials, and deep dive Q&A sessions that inspire and empower sales, solutions architecture, and technical support teams to best support their customers.

Leveraging your expertise in public speaking, technical communication, educational content development, and program management, you will build the operational infrastructure to make our technical sales & support enablement program strategic and scalable, including systems for inbound request management, opportunity tracking, and pipeline reporting. You will also create enablement content, including visualizations such as technical slides and diagrams, that effectively convey technical concepts to customer-facing teams and train them on how to best engage with their customers on a technical level.

A small percentage of time in this role is spent traveling to deliver in-person enablement sessions, mostly around the U.S. The travel commitment is a must, although much of the enablement happens in live virtual sessions. Live enablement of this variety offers an exciting opportunity to engage with global customer-facing audiences that help users find success with our products, and to understand their unique needs, help them effectively convey the power of Claude, and bring their valuable feedback back to our direct-to-customer educational content development team.

This role requires outstanding presentation skills, the ability to translate complex topics for audiences of varying technical skill, program management experience, technical content development experience, strategic thinking, and a passion for teaching teachers how to better teach, and communicators how to better communicate. If you are a charismatic speaker, systematic program builder, and cross-functional collaborator excited to empower a wide range of customer-facing teams, this is the perfect opportunity for you.

Responsibilities:

  • Serve as primary technical live enablement educator, delivering Anthropic's technical content to internal and external customer-facing teams such as Sales, Customer Support, and Solutions Architecture, via presentations, demos, interactive tutorials, and more
  • Travel 5-15% of the time to deliver in-person enablement to audiences around the U.S., possibly globally
  • Tailor technical content and delivery to engage and educate audiences of a variety of technical levels
  • Build live technical enablement program infrastructure including request intake workflows, opportunity tracking, and pipeline reporting
  • Define and track success metrics to measure technical live enablement impact and inform priorities
  • Coordinate with internal and external customer-facing teams such as Sales, Customer Support, and Solutions Architecture to understand their learning goals and customize content for their live technical enablement training
  • Proactively manage technical live enablement calendar and programming to maximize coverage and impact while ensuring team capacity
  • Stay up-to-date as an internal and external expert on Anthropic’s latest research, model capabilities, and product best practices

You may be a good fit if you:

  • Have 6+ years experience in technical education, enablement, or a client-facing technical role; strong plus for “train the trainer”-type expertise
  • Are an exceptional speaker able to engage and inspire audiences with diverse technical backgrounds
  • Have strong technical communication skills to explain complex topics to varying skill levels
  • Have the ability to adapt technical depth and customize examples for different skill levels on-the-fly
  • Have expertise in instructional design and creating enablement and education materials, including slides, 1-pagers, FAQs, diagrams, and more
  • Have program management experience building operational systems and infrastructure
  • Are a strategic thinker who can define success metrics and make data-driven decisions
  • Have deep understanding of the generative AI technology and the capabilities and features of current frontier models
  • Are an outstanding cross-functional partner with Product, Sales, and Marketing teams
  • Are passionate about enabling a wide range of customer-facing teams to better teach customers how to harness the potential of AI technologies to better their lives and workflows

Strong candidates may also have:

  • Have experience delivering AI/ML enablement content in particular to audiences of varying technical skill
  • Have experience with CRM, LMS, and project management tools to build tracking and reporting infrastructure

The expected salary range for this position is:

Annual Salary:
$280,000$320,000 USD

Logistics

Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

US visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate; operations roles are especially difficult to support. But if we make you an offer, we will make every effort to get you into the United States, and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.

Compensation and Benefits*

Anthropic’s compensation package consists of three elements: salary, equity, and benefits. We are committed to pay fairness and aim for these three elements collectively to be highly competitive with market rates.

Equity - On top of this position's salary (listed above), equity will be a major component of the total compensation. We aim to offer higher-than-average equity compensation for a company of our size, and communicate equity amounts at the time of offer issuance.

US Benefits - The following benefits are for our US-based employees:

  • Optional equity donation matching.
  • Comprehensive health, dental, and vision insurance for you and all your dependents.
  • 401(k) plan with 4% matching.
  • 22 weeks of paid parental leave.
  • Unlimited PTO – most staff take between 4-6 weeks each year, sometimes more!
  • Stipends for education, home office improvements, commuting, and wellness.
  • Fertility benefits via Carrot.
  • Daily lunches and snacks in our office.
  • Relocation support for those moving to the Bay Area.

UK Benefits - The following benefits are for our UK-based employees:

  • Optional equity donation matching.
  • Private health, dental, and vision insurance for you and your dependents.
  • Pension contribution (matching 4% of your salary).
  • 21 weeks of paid parental leave.
  • Unlimited PTO – most staff take between 4-6 weeks each year, sometimes more!
  • Health cash plan.
  • Life insurance and income protection.
  • Daily lunches and snacks in our office.

* This compensation and benefits information is based on Anthropic’s good faith estimate for this position as of the date of publication and may be modified in the future. Employees based outside of the UK or US will receive a different benefits package. The level of pay within the range will depend on a variety of job-related factors, including where you place on our internal performance ladders, which is based on factors including past work experience, relevant education, and performance on our interviews or in a work trial.

How we're different

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.

The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.

Come work with us!

Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.