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Customer Success Manager



Remote · Canada
Posted on Wednesday, December 27, 2023
About Us:
Airbase is the first all-in-one spend management platform that provides companies unparalleled control and visibility into every dollar spent. Finance teams deserve a solution that eliminates the tedious work involved in managing spend and allows them to focus on being strategic partners to the rest of the business. We do that by replacing the multiple systems typically used to manage spend with a single platform that handles every workflow including expense approvals and payments (physical cards, virtual cards, ACH, check), while also automating away the bulk of spend-related accounting. Learn more about why innovative companies like Gusto, Segment, Doximity, Getaround, Netlify, and more trust Airbase at

About the role:

  • Serve as the strategic partner to customers within assigned book of business
  • Engage proactively through QBRs and other touchpoints to drive initial product adoption, share Airbase best-practices, and showcase value in line with customer business objectives
  • Uncover upsell, cross sell opportunities within assigned book and partner with Account Manager to maximize expansion revenue
  • Amplify the voice of the customer, surfacing product feedback to relevant internal stakeholders and helping advance the company’s roadmap and development strategy
  • Strategize product enhancement adoption and deployment that map to the customer’s business goals
  • Surface thematic product gaps and needs within your book of business
  • Become an Airbase product expert. Learn the ins and outs of the product so you can speak eloquently to best practices and solutions for your clients' needs.

What you'll bring:

  • At least 5-7 years of customer success experience at a B2B Mid-market or Enterprise-focused SaaS company
  • Fluent in English with ability to communicate clearly and confidently
  • Experience managing a revenue-based quota
  • Experience creating and delivering high quality QBRs to executive and leadership teams
  • Experience managing de-escalations and coordinating feedback and discussions between customer<>product teams
  • Ability to work and learn at a fast pace (at times with little to no direction)
  • Previous experience of working with US headquartered customers
  • Ability to build rapport and trust with champions and your colleagues in a remote setting
  • Passionate about joining a small team and building a company

Nice to Haves:

  • Experience with technical B2B SaaS applications
  • Experience with Office of the CFO applications
  • Basic understanding of accounting and finance ecosystem
  • Experience utilizing common tools within the CS tech stack (Salesforce, Gainsight, Gong, Catalyst, Totango, Outreach)

We offer competitive cash compensation and equity. We're a remote team and are happy to work with candidates from anywhere in the world.