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Customer Success Manager



This job is no longer accepting applications

See open jobs at Affinity.
San Francisco, CA, USA
Posted on Saturday, February 3, 2024

Position: Customer Success Manager

Duties: Responsible for building a strategy to manage the engagement and success of the
company’s clients through extensive data analytics and research, including formulating
and applying optimizing methods to develop and interpret information to assist sales,
product, and engineering teams. Interface closely with these teams to share client
feedback, resolve escalations, deliver outstanding client experiences, and directly impact
the product roadmap. Utilize data to drive engagement and establish strong relationships
with clients, and to develop a deeper understanding of clients’ goals to build out business

Requirements : Bachelor’s degree or foreign equivalent in Business Administration, Business Analytics,
or related field. Two (2) years of experience in job offered, analytics, or related
occupation. Any amount of experience in additional requirements section below will be
acceptable unless specific amount is noted. All experience can be concurrent. Additional
requirements: Prior academic background or work experience to include: 1) Experience
managing high volumes of accounts at scale, driving adoption, and renewals. 2)
Experience analyzing collected data and extracting relevant information. 3) Experience
working with cross-functional teams to resolve product issues. 4) Experience building
and maintaining business relationships.

Salary: $89,640 to $112,000 per year.
Job Location: San Francisco, CA – Remote position.

How to Apply: Please send your resume to Attn: Alley (Job #CSM), Project Affinity, Inc. 170 Columbus
Ave, Flr 3, San Francisco, CA 94133.

A reasonable estimate of the current range is $89,640.00 - $112,000.00 USD Base. Within the range, individual pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant.

*** position participates in the company’s employee referral program

About Affinity

We have raised over $120M and are backed by some of Silicon Valley’s best firms, with over 2,700 customers worldwide on our platform. We are proud to have a 4.0 Star Glassdoor rating and recently ranked; Inc.’s Best Workplaces of 2022 and Great Places to Work 2022. Passionate about helping dealmakers in the world’s biggest relationship-driven industries to find, manage, and close the most important deals; our Relationship Intelligence platform uses the data exhaust of trillions of interactions between Investment Bankers, Venture Capitalists, Consultants, and other strategic dealmakers with their networks to deliver automated relationship insights that drive over 450,000 deals every month.

We use E-Verify

Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit

This job is no longer accepting applications

See open jobs at Affinity.