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Senior/Lead ServiceNow Developer

Abnormal Security

Abnormal Security

Software Engineering
Bengaluru, Karnataka, India · Sterling, VA, USA
Posted on Tuesday, January 9, 2024

About the Role

Abnormal Security is looking for a ServiceNow administrator to join the IT team. As a fast-growing cybersecurity company, it is imperative we scale our technology support processes while maintaining a secure environment that balances the challenges of superior security practices, with user experience and productivity. This role will be responsible for leveraging ServiceNow for improving how people perform their day to day work.

The ideal candidate will have the ability to build tooling and structure that simplify, enhance, extend, and empower people to love what they do.

Having the ability to effectively communicate and work with a team will be imperative to success. This means not only talking to team members, but end users. Additionally, effective documentation abilities will be crucial to ongoing success within the team. Allowing us to skill-up team members to cover tasks as well as develop through mentorship.

While the role is heavily ServiceNow focused, it will be important that this role has broader knowledge of our technology ecosystem to make you even more successful within our environment.

Who you are

  • Strong oral and written communication skills
  • Analytical skills, with the ability to identify patterns, trends, and anomalies in large and complex data sets.
  • Excellent at documentation and reporting skills for creating and maintaining technical documentation and reports.
  • Team player, collaborative work style.
  • High attention to detail, process, and organization.
  • Outstanding analytical skills and exercises good business judgment
  • Results-oriented, values collaboration, self-motivated, and willing to adapt to change in a fast-moving environment.
  • Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

What you will do

  • Administer and configure the ServiceNow platform to meet business requirements.
  • Lead enterprise knowledge management transformation leveraging ServiceNow
  • Collaborate with stakeholders to gather requirements and translate them into ServiceNow configurations.
  • Provide support and troubleshooting for ServiceNow-related issues and incidents.
  • Stay up-to-date with the latest ServiceNow features and enhancements, recommending and implementing improvements to optimize platform usage.
  • Integrate ServiceNow with external systems through Integration Hub, REST API, SOAP API, and other integration methods.
  • Manage user access, roles, and permissions within the ServiceNow environment.

Must Haves

  • 4+ years of experience working as a ServiceNow Administrator for a medium or large enterprise.
  • Bachelor's degree in Computer Engineering or related field.
  • The ability to overlap and work hours that enables collaboration with other IT peers as well as scales support of European employees as as well non-India APAC regions.
  • Experience working in and supporting a global company.
  • Demonstrated experience and expertise supporting ServiceNow including Integration Hub
  • Demonstrated experience and expertise in deploying Knowledge Management

Nice to Have

  • ServiceNow certifications such as Certified System Administrator
  • Google Workspace administration
  • Broad SaaS experience