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System Reliability Engineer at Avi Networks
Bangalore, IN

About Avi Networks

Avi Networks completes enterprises’ digital transformation with its Smart Load Balancer and modern application services. The Avi Vantage Platform is deployed across data centers and clouds, delivering better elasticity, intelligence, and cost savings by providing granular per-tenant and per-app services. Avi’s customers include 20% of Fortune 50 companies. Customers enjoy 5X faster application rollouts, actionable analytics and 70% lower cost. Avi is backed by leading investors including Greylock, Lightspeed, Menlo, and DAG Ventures.


Primary Responsibilities

This role requires developing a strong understanding of Avi Vantage Platform and hands-on experience with the product. The candidate will be part of the product management team at Avi. On a day to day basis, you'll be responsible for a variety of initiatives, including;

  • Able to self-drive customer requirements and prioritize work
  • Function as technical point of contact for customer issues and junior team members
  • Drive communication between customer and engineering teams, providing detailed communications and instructions
  • Able to create IN-DEPTH technical issue and resolution root cause analysis (RCA)
  • Identify and report product issues and prioritize resolution with the engineering teams
  • Create and maintain cases issues, to create knowledge base articles to prevent, resolve similar issues
  • Function as a Subject Matter expert for at least one of the Avi Deployment options. Integrations e.g. OpenStack, ESXi, Containers, AWS, Azure, GCE, etc. 
  • Systems Operations, Monitoring, Automation
  • On-Call

Desired Skills/Qualifications

  • Full understanding of the networking layers and troubleshooting process and platform (e.g. OpenShift, AWS, OpenStack, AWS, ESXi)
  • Ability to build scripts, automation tools
  • Excellent communication, time management and process adherence following skills
  • Strong knowledge on L4- L7 protocols
  • Knowledge of web technologies like HTTP/HTML/JavaScript/
  • Knowledge of all networking components (Routing, Switching, Firewall, TCP/IP, etc.)
  • Knowledge on Linux OS is a plus
  • Experience with REST API or in Python/Java programming is a plus

This is a full-time position based out of Avi’s offices in Bangalore, India.

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