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Collections Section Manager at Bread
New York City, NY, US

Bread transforms pricing in e-commerce: The $1,000 couch you’re looking at might become $50/month. Bread partners with merchants to offer end consumers the ability to pay over time with clear, transparent terms and fair rates. Our B2B2C model aligns our goals with our merchants’ goals, and we are a leader in organizational customer centricity and service. Add a powerful, flexible merchant API that can seamlessly integrate financing anywhere in the e-commerce experience, and you’ve got Bread.

The Collections Section Manager will report to the Director of Collections and be responsible for managing the day to day operations of the Collections Department in New York. The Collections Manager will coach and motivate a team of up to 15 Collection Associates.

Who you are:

  • Success to you is not what you do in isolation but rather how successful your team is 
  • Complex problems are the best problems as they are all the more satisfying when complete
  • Data tells the best story and you constantly strive to leverage the best KPIs to drive your decision making
  • You are unflappable, interfacing with executives across various functional departments excites you

What you will do:

  • Engage and inspire team members to ensure individual and team goals are met on a daily, weekly, monthly and annual basis
  • Drive performance metrics including, but not limited to: Abandon Rate, Service Level, Promise To Pays, Promise Kept %, Dollars Collected, Auto Pay Enrollments, Roll Rates
  • Maintain department policy and procedures, ensure accountability to established guidelines, establish new policy & procedures as business needs warrant
  • Handle employee time sheets, scheduling, requests for time off and disciplinary actions as needed
  • Recruit, hire, coach and develop associate level team members
  • Partner with internal teams such as Risk and Product to provide feedback and recommendations based on delinquency trends
  • Conduct call monitoring weekly to ensure adherence to company policies and procedures
  • Prepare daily, weekly and monthly reports
  • Advise management of trends and training opportunities

What we are looking for:

  • 3+ years management experience in call center collections
  • Excellent knowledge of FDCPA rules and standards 
  • Ability to manage reports on department performance, and to use this information for trending and to monitor and identify areas for improvement
  • Excellent verbal, written, and interpersonal communication skills
  • Ability to communicate effectively, in both written and verbal formats, with senior executive-level leaders
  • Availability to work a full-time flexible schedule including evenings and weekends
  • Bachelor Degree is preferred

Benefits & Perks

  • Medical & Dental
  • 401(K) plan
  • Open vacation policy
  • Team events like the US Open, trivia, Escape The Room, bowling, office happy hours
  • Weekly team lunches
  • Learning opportunities

 

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