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Insurance Specialist at PillPack
Salt Lake City, UT, US
PillPack Pharmacy is using design, service, and technology to change the way people think about medicine. We are a growing company and you will have the opportunity to make a tangible impact on both the company as well as the quality of our customers’ lives. We thrive on friendly and creative team energy, aiming for an environment that is both productive and comfortable. We value team building where everyone is working hard to make a huge impact on the company together. We want someone who loves coming to work every day, and most importantly, cares deeply about their team and adding value.

What you’ll work on every day:

  • Verify basic customer demographic information
  • Speak with pharmacies, patients, and insurance companies throughout the country on a daily basis via phone and email
  • Work on troubleshooting insurances to check for compatibility
  • Communicate price quotes with our customers
  • Communicate with billing department regarding constant contract changes and be responsible for communicating these back to the team
  • Eventually serve as the insurance and billing subject matter expert for the advisory team and constantly communicate information, train, and be a resource for the team

Skills and experience we’re seeking for this role:

  • Strong attention to detail
  • Excellent problem solving skills
  • Ability and willingness to learn new skills and tools quickly
  • Strong initiative and ability to learn and work independently
  • Leadership skills, ability to serve as a resource and support a team
  • Excellent communication skills, specifically over the phone
  • Professionalism and patience, when speaking with customers and pharmacies, and working with colleagues
  • Passionate about helping others
  • Confidentiality and trustworthiness
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