Director of Showroom Experience and Operations at The Black Tux
Santa Monica, CA, US
The Black Tux is reinventing the formalwear rental industry so guys can show up at their best on the days that matter most. The company designs and manufactures modern rental suits and tuxedos that actually fit—made of 100% wool, ordered online or in one of our showrooms, and delivered for free. Using a combination of machine learning, tailor-trained fit specialists, and industry-leading customer service, The Black Tux guarantees a perfect fit every time.
We are looking for a Director of Showroom Experience and Operations who can take ownership and lead the strategic planning behind opening and operating all new showroom locations including all the shops within the Nordstrom stores. This would include working cross functionally to reinvent the outdated tux rental experience across all consumer touchpoints including marketing messaging, website pages, and the showroom appointment. In addition you will own the development and hiring of a team to manage each store & Nordstrom outlet, executing and owning the budgets for each location, maintaining the P&L for each location, as well as developing the respective systems and procedures to execute these items.
What You’ll Do
Work cross-functionally with marketing, merchandising, and ecommerce teams to align product execution and brand storytelling across all showroom operations.
Create a consistent in-store experience for customers across the retail field; Work with field leaders to ensure showroom experience meets expectations consistently.
Responsible for the development, hiring, training, and leadership of regional managers, training & operations personnel.
Develop, analyze, and execute all respective budgets, and oversee and manage all store level expenses to the overall profit and loss
Establish specific performance metrics and goals that are measurable across the showroom organization
Develop visual merchandising presentation standards and train the showroom team to relentlessly support our brand’s merchandising standards
Implement, rollout, and work with our system providers for all store level technologies
Lead stores to execute business plans, including taking the initiative to ensure sales goals are met
Develop and implement retail work schedule strategies across the entire business
Participate in the business planning of new stores. This involves the site selection, negotiation of leases, store buildout and budget forecasting.
Responsible for all aspects of customer service within the store environment, ensuring that our brand’s values are reflected in our showrooms across all managers and associates.
Manage and maintain compliance with all state and federal regulations as well as our company policy and procedures
Who You Are
Bachelor’s Degree or Equivalent. MBA is a plus.
5+ years of experience managing multiple retail locations
Experience with allocating budget and forecasting revenue for all locations
Ability to work cross-functionally to drive store growth
Experience in setting up retail stores in various regions from the bottom up
Willing to travel at least 30% of the time
Benefits and perks of working at The Black Tux
Exciting startup environment
Weekly catered lunches
Complimentary dry cleaning & tailoring services
Health, dental and vision coverage
Parental leave (non-birthing parents included)
Open vacation time
Stocked kitchen & pantry
Apple equipment or whatever you need to be productive
Monthly team outings
Free suit and tuxedo rentals
We're an equal opportunity employer to all. We interview and hire applicants of all backgrounds, orientations, expressions, and identities