Regional Manager, Showroom Experience at The Black Tux
Santa Monica, CA, US
The Black Tux is reinventing the formalwear rental industry so guys can show up at their best on the days that matter most. The company designs and manufactures modern rental suits and tuxedos that actually fit—made of 100% wool, ordered online or in one of our showrooms, and delivered for free. Using a combination of machine learning, tailor-trained fit specialists, and industry-leading customer service, The Black Tux guarantees a perfect fit every time.
We are looking for a Regional Manager of Showroom Experience who can take ownership and lead the day-to-day operations and performance of multiple TBT showrooms including shops within the Nordstrom stores. The Regional Manager will be responsible for building, training and growing their teams to ensure our showrooms embody our brand and provide elevated and consistent customer experiences. The role would require working closely with the corporate team to establish appropriate success metrics per location and attaining those goals in a timely manner.
What You’ll Do
Develop, hire, and train showroom teams within your region
Provide ongoing leadership, coaching, support and oversight to showroom teams to ensure an exceptional brand experience for all customers
Communicate with store managers through weekly calls, written communication and one-on-one coaching during store visits
Serve as the liaison between TBT’s corporate vision and showroom execution
Work with showroom managers to develop strategies to maximize performance and return under-performing locations to targets.
Plan store visits effectively and maintain a presence in all showrooms.
Review showroom environments to identify areas of improvement.
Closely monitor all KPIs and identify areas of improvement to meet goals
Ensures that customer service standards are consistently executed and operational excellence is maintained in all showrooms
Responsible for continuously updating and improving all training programs and materials
Project manage store design enhancements, supplies/inventory requests and maintenance across locations
Who You Are
Bachelor’s Degree or Equivalent.
2+ years of experience managing multiple retail locations
Experience with allocating budget and forecasting revenue for all locations
Experience in managing and motivating distributed teams to achieve store goals
Eager self-starter with strong communication skills and a friendly, team-oriented personality
Great attention to detail, and thorough follow-through in a fast-paced environment
Willing to travel at least 30% of the time
Benefits and perks of working at The Black Tux
Exciting startup environment
Weekly catered lunches
Complimentary dry cleaning & tailoring services
Health, dental and vision coverage
Parental leave (non-birthing parents included)
Open vacation time
Stocked kitchen & pantry
Apple equipment or whatever you need to be productive
Monthly team outings
Free suit and tuxedo rentals
We're an equal opportunity employer to all. We interview and hire applicants of all backgrounds, orientations, expressions, and identities