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Customer Success Engineer at AppDome
Tel Aviv, IL
Job Description

We’re looking for a self-motivated and highly talented individual who has at least 6 years of experience as a Customer Success Engineer, a very positive customer support engine, or a technical SE that performed proof of concepts and support for mobile applications.



As a Customer Success Engineer you will:



Respond and assist customers with mobile app integration using the Appdome platform

Support customers using Security, EMM, MAM, Identity, and Analytics SDKs (BlackBerry, Airwatch, MobileIron, BehavioSec)

Engage customers for support using chat, email, phone, and web meetings

Learn about awesome new mobile app technology and write knowledge base articles about it

Assist with customer on-boarding to the Appdome platform

Set up lab infrastructure to validate new features, application servers, and test customer cases

Work with development to solve complex cases

Be the voice of the customer to our product teams to make feature enhancements and product recommendations

Qualifications

Mobile app development experience with SDK Integration

Mobile app troubleshooting experience on Android and iOS including the use of:

xCode, Android Studio, and adb

In-depth knowledge of:

Mobile app deployment using an Enterprise Mobility Management solution such as AirWatch, BlackBerry/Good, Mobile Iron or Citrix

Security and SSL/TLS certificate infrastructure

VMware (ESXi) to set up linux and Windows servers for testing application services

IP network troubleshooting to analyze the path of mobile application traffic through VPNs, firewalls, routers and switches

Excellent communication skills (verbal, written, and presentation) for:

Knowledge base articles, blogs, outreach and responses to customers via chat and email

Engagement with customers on the phone, web meetings and email

Customer onboarding and remote training

Familiarity with Zendesk, Desk, or similar case management system

Experience with customer interaction using in-app chat solutions like Intercom

Being a positive individual that thrives in the life of a startup
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