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Optician, Palo Alto at Warby Parker
Palo Alto, CA, US
Opticians strive to always provide our customers with an extraordinary shopping and ownership experience. Your role as an Optician will be to serve each and every shopper with expertise, friendliness, and honesty.

What you'll do:

Work with other team members to ensure all customers receive exceptional service throughout their shopping and purchasing experience

Provide style consulting and help customers choose the best glasses for their personal style, face type, and lifestyle

Make customers feel welcome and and at home in our store

Act as a representative for our brand to help educate and excite others about our mission and values

Ensure flawless accuracy in taking and recording measurements, adjusting and fitting eyewear and execution of all details as needed

Verify that finished eyewear meets optical standards and customers requirements/requests

Demonstrate exceptional product knowledge and accurately describe features and benefits of various lenses and our frames

Innovate and share best practices for sales and customer service so they can be implemented throughout the organization

Comfortably explain eyewear prescription terminology to customers

Who you are:

Passionate about fashion, eyewear and retail

Able to project a professional, fashion-forward image

Excited by a fast-paced, ever-changing environment

Great at communicating clearly and effectively- in person, on the phone, and online

Dedicated to making people happy– you exceed customer expectations with a great attitude while being a fantastic and fun team player

Self-starter with energy to spare

Detail-oriented to the point of neuroticism

Cool under pressure and capable of juggling a diverse set of responsibilities (including completing multiple assignments and handling a ton of customers competing for your attention)


3-5 years of experience

Extra Credit:

ABO certified

Other details:

This is a Full Time role

About Warby Parker:

Warby Parker is a transformative lifestyle brand with a lofty objective: to offer designer eyewear at a revolutionary price while leading the way for socially conscious businesses. By engaging directly with consumers, we’re able to offer ultra-high-quality, vintage-inspired frames for $95 including prescription lenses and shipping. We focus on the bigger picture, too: social innovation is woven into the DNA of our company, and for every pair of glasses purchased, a pair is distributed to someone in need.

Since all work and no play makes a dull day, we’re thoroughly committed to infusing our time with snacks, books, intramural sports, surprises, photo booths, and more. As a team member at Warby Parker, you can look forward to retail outings, do good events, and all sorts of other goodness.

In 2015, Fast Company named us the #1 Most Innovative Company. We’re also a certified B Corporation, which means that we are held to the highest standards of social and environmental performance.

Some benefits and perks of working at Warby Parker:

Health, vision, and dental insurance

Paid Time Off

Retirement savings plan (401k)

Free eyewear (discounts for friends and family!)

Health & wellness stipend

Biannual team outings
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