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Collections Associate at Bread
New York City, NY, US
The collections associate advises our customers on solutions to resolve loan delinquencies. We are looking for a self-starter who is looking to join a rapidly growing early stage startup. This is our first collections associate hire, so be prepared to wear many hats and get your hands dirty.

This a great opportunity to learn how to build a company from the ground up.

What you will do:

Outbound/Inbound collections - field outbound & inbound delinquent customers calls with the objective of negotiating a payment/solution

Skip/Trace- leverage our skip/trace tools to establish right party contact with delinquent customers

Customer Advocacy - identify member pain points and act as voice of customer to the rest of the business

Process improvement - assist designing and improving our collections processes

What we are looking for:

- Season collector with 2-3 +years of experience, ideally with unsecured products

- Strong understanding of the Fair Debt Collection Privacy Act (FDCPA)

- Excellent negotiation and problem-solving skills

- Experience working with an auto dialer in preview and predictive mode

- Works well under pressure in a high volume environment

- Excellent verbal & written communication skills

- Detail-oriented and highly organized

- Skip/trace experience

- Smart and ambitious

- High school graduate, ideally college grad

Nice to have:

- Team leader experience

- Bilingual (Spanish & English)

- Knowledge of the e-commerce and payments landscape


- Competitive salary

- Healthcare benefits

- Opportunity for growth

- Competitive vacation policy

About us:

Bread is a new type of consumer finance company. We let you pay for what you need, one slice at a time. We have an extraordinary team, terrific backers, and a huge mission. See getbread.com to learn more.
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